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  • Workspace for Magic Professional (PVA)

Magic Workspace FAQs

Find answers to common questions about the Magic Workspace.

General

  • What is Magic Workspace?
  • Why do we use it?
  • How do we use it?
  • What specs are required for Magic Workspace?
  • What Operating System is Magic Workspace compatible with?
  • I’m having Internet connection issues, who should I reach out to?
  • Do I still need to clock in to the Assistant Portal when I’ve already clocked in with Workspace?

Installing Magic Workspace

  • How to install Workspace Chrome extension?
  • What do I do with the extension after installing?
  • How to know if your extension is tracking your work session?
  • How to install Workspace desktop application?
  • What do I need the downloaded app for?
  • How to reset your password?

Navigating through your Dashboard

  • What should I see on my Workspace Dashboard and Sessions?
  • What happens to my session and track time if Workspace freezes for a while?
  • Can Workspace automatically detect if I’m online or offline?
  • How do I manage tasks on my portal, e.g. adding new tasks or ending a session?
  • Can Magic or my client see my full screen, and the tabs that I’m working on?
  • Can my client see my schedule?
  • What happens if I go idle or AFK?
  • Can I update my assistant details?

Troubleshooting Guide

  • Troubleshooting Frequently Asked Questions
  • Guide Through Technical Issues
  • How to report an issue to an engineer?

 


🛈 Still having trouble? Disregard the purple banner below and follow these steps to report a persisting issue to an engineer.

  • Still having trouble?

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