Improve your customer experiences with our AI-powered customer service outsourcing. Handle inquiries, resolve issues and provide personalized customer assistance in multiple languages 24/7.
Save as much as 70% with customer service outsourcing versus in-house. With remote customer service operations, you save on salaries and don’t need to provide office space, equipment, or training. These additional costs add up and make customer service outsourcing the smart option.
No matter your needs, hire as many customer service professionals as you need. Whether you want one part-time rep or a team of 100+ customer service staff, we have the high-quality talent to support your growth.
In today’s ever-connected world, 24/7 customer service is a major advantage. Easily provide around-the-clock customer service operations to meet customer expectations and improve your quality of service.
Not only do we hire the top 3% of talent, but we also empower our assistants with Magic AI, our proprietary AI software. With Magic AI, your customer service outsourcing team can rewrite emails, respond to customers, handle customer calls, and generate customer interaction scripts in the blink of an eye.
Every Magic outsourced customer service rep is trained on current tools and has graduated from extensive internal training that covers channels of communication, how to handle customer queries, tips for great communication with customers, and much more. Our customer service reps are trained to the highest standards.
By outsourcing customer service to Magic, you can run the show. With no contracts or hidden fees, you can choose how many hours your outsourced customer service team works and when. Start with 20 hours per week and scale up to 24/7 customer service, depending on your goals. Say goodbye to traditional customer service companies and hello to flexible outsourcing.
Want to learn even more about how customer service outsourcing can enhance your customer journey? Download our eBook to explore the many possibilities of working with a remote customer service team.