Improve your customer experiences with our AI-powered customer service outsourcing. Handle inquiries, resolve issues and provide personalized customer assistance in multiple languages 24/7.
Save as much as 70% with customer service outsourcing versus in-house. With remote customer service operations, you save on salaries and don’t need to provide office space, equipment, or training. These additional costs add up and make customer service outsourcing the smart option.
No matter your needs, hire as many customer service professionals as you need. Whether you want one part-time rep or a team of 100+ customer service staff, we have the high-quality talent to support your growth.
In today’s ever-connected world, 24/7 customer service is a major advantage. Easily provide around-the-clock customer service operations to meet customer expectations and improve your quality of service.
Not only do we hire the top 3% of talent, but we also empower our assistants with Magic AI, our proprietary AI software. With Magic AI, your customer service outsourcing team can rewrite emails, respond to customers, handle customer calls, and generate customer interaction scripts in the blink of an eye.
Every Magic outsourced customer service rep is trained on current tools and has graduated from extensive internal training that covers channels of communication, how to handle customer queries, tips for great communication with customers, and much more. Our customer service reps are trained to the highest standards.
By outsourcing customer service to Magic, you can run the show. With no contracts or hidden fees, you can choose how many hours your outsourced customer service team works and when. Start with 20 hours per week and scale up to 24/7 customer service, depending on your goals. Say goodbye to traditional customer service companies and hello to flexible outsourcing.
Your customer service assistants can use any virtual tools of your choice, including CRM platforms, ticketing systems, or live chat programs.
If you’re already subscribed to any widely used customer service tools or platforms, we can recruit assistants familiar with it. If you haven’t chosen specific software yet, you can ask your account manager to assist you in setting up your account and recruiting an assistant familiar with it.
All remote customer service assistants are trained in fundamental information security practices. They’re also given access to resources for further learning, which they’re encouraged to use. And if you’d like to implement further infosec measures, such as expanded onboarding training, or the use of password managers or VPNs, you can ask your account manager to help streamline the process.
Our virtual CS assistant candidates go through a multi-step screening process to guarantee you only work with the most qualified VAs. All applicants (drawn from postings on online job markets, as well as employee referrals) are vetted for:
Our customer service assistants can be further screened for proficiency in specific virtual tools or for over-the-phone communication (if the role requires it).
There are three main components to our training program. First is our basic training for VAs. This covers fundamental skills and principles for working as a VA, as well as an introduction to digital tools that can improve their efficiency. Second is our library of self-paced courses, which help our assistants develop specific skills. Finally, in some cases, we provide our remote workers with hands-on training in a remote position.
This threefold approach ensures that our virtual assistant candidates are well-prepared for whatever jobs they take on. Learn more about how we train our assistants!
Our assistants are based in select countries in Southeast Asia and Latin America. They work remotely, from locations of their choosing. Magic does not maintain offices or workspaces for VAs working through our service.
Our assistants’ schedules are flexible: they can match your business hours, or work off-hours if you need them to. Generally, you can schedule their shift (part- or full-time) any time of day.
In general, we can find your first candidates within 7 days. You’ll have a chance to review their profiles and resumes, and to talk to them by video call. Once you’re satisfied with them, you can have them start work. If you’re not satisfied, we’ll get you new candidates, which can take up to another week.
Note that highly specific criteria, such as experience in niche industries or with multiple specialized tools, may take more time to recruit for.
Scaling your team up or down is easy, so that you can readily adapt to changing customer service needs. All you need to do is send a message to your account manager.
If you’re looking to scale your team down, you can immediately pause or cancel succeeding hours on any assistants of your choice.
If you’re looking to scale your team up, we can start looking for more assistants immediately if you’re using the same criteria. If not, we’ll discuss those changes with you, and then start looking. Finding further candidates takes up to seven days.
We make it easy to sign up on your own, or, if you’re hiring more than one assistant, we can hop on a discovery call to discuss your needs.
Next, our Matching team gets to work to find you the perfect team. We have a bench of over 1,600 assistants across customer service, sales outsourcing, lead gen, virtual assistants, and more. We can also build custom hiring funnels for clients who need more assistants.
Once you have your assistants, it’s time to get to work! Our service dashboard makes it easy to manage your workers and track their progress and you’ll have a dedicated account manager for any questions along the way.
Want to learn even more about how customer service outsourcing can enhance your customer journey? Download our eBook to explore the many possibilities of working with a remote customer service team.