Improve your customer experiences with our AI-powered customer service outsourcing. Handle inquiries, resolve issues and provide personalized customer assistance in multiple languages 24/7.
Save as much as 70% with customer service outsourcing versus in-house. With remote customer service operations, you save on salaries and don’t need to provide office space, equipment, or training. These additional costs add up and make customer service outsourcing the smart option.
No matter your needs, hire as many customer service professionals as you need. Whether you want one part-time rep or a team of 100+ customer service staff, we have the high-quality talent to support your growth.
In today’s ever-connected world, 24/7 customer service is a major advantage. Easily provide around-the-clock customer service operations to meet customer expectations and improve your quality of service.
Not only do we hire the top 3% of talent, but we also empower our assistants with Magic AI, our proprietary AI software. With Magic AI, your customer service outsourcing team can rewrite emails, respond to customers, handle customer calls, and generate customer interaction scripts in the blink of an eye.
Every Magic outsourced customer service rep is trained on current tools and has graduated from extensive internal training that covers channels of communication, how to handle customer queries, tips for great communication with customers, and much more. Our customer service reps are trained to the highest standards.
By outsourcing customer service to Magic, you can run the show. With no contracts or hidden fees, you can choose how many hours your outsourced customer service team works and when. Start with 20 hours per week and scale up to 24/7 customer service, depending on your goals. Say goodbye to traditional customer service companies and hello to flexible outsourcing.
I've adored my assistant since the day I hired him. He is wonderful, intelligent, respectful, always on time and ahead of deadlines, pays close attention to detail, and just overall amazing!
Communication, clarity, consistency have been some of the foundational features that I’ve enjoyed in my experience with Magic. They’ve been extremely pivotal in the growth of my company.
At first, I was concerned that the distance would be an issue, but it has not been. I am fortunate to have an assistant, who is responsible, qualified and pleasant to deal with.
Want to learn even more about how customer service outsourcing can enhance your customer journey? Download our eBook to explore the many possibilities of working with a remote customer service team.
In this eBook, we explain how to save time and keep customers happy with customer service outsourcing.
We make it easy to sign up on your own, or, if you’re hiring more than one assistant, we can hop on a discovery call to discuss your needs.
Next, our Matching team gets to work to find you the perfect team. We have a bench of over 1,600 assistants across customer service, sales outsourcing, lead gen, virtual assistants, and more. We can also build custom hiring funnels for clients who need more assistants.
Once you have your assistants, it’s time to get to work! Our service dashboard makes it easy to manage your workers and track their progress and you’ll have a dedicated account manager for any questions along the way.
