Help Archive - Magic Personal Assistant App

Help

What is Instant Hire?

Instant Hire is a way for Magic clients to find and hire assistants immediately, often within 24-48 hours. The program…

How is Instant Hire Different?

Typically, Magic talks to clients directly when they want to: find assistants, meet assistants and start working with assistants. Instant…

How Does Instant Hire Work?

Instant Hire is designed for clients who have an immediate need for help and want to find, accept and hire…

How can I join Instant Hire?

You can opt-in to the Instant Hire program from the Assistant Portal. Log into the Assistant Portal Go to your…

Can I turn off Instant Hire?

You can opt-out of Instant Hire at any time by turning off your availability to work immediately in the Assistant…

Can I be a part of both?

Yes, you can join Instant Hire while working with Magic Dedicated normally. Magic will still reach out to you if…

Contact Support

Unsure who to contact? Send an email to client@getmagicnow.com and we’ll get back to you within 24-48 hours. The support…

Invoices

Invoices are available upon request. Contact your assigned client relations manager should you need one. We send invoices one business…

Start Work Mid-Week

When calculating billing, we treat each week as starting on a Friday and ending on the following Thursday. If you…

No Work Assigned

Bills are based on the hours your assistant is available for work, regardless of whether you’ve assigned them any tasks…
thinking

Unable to Contact Assistant

If a remote assistant is unresponsive, contact your assigned client relations manager so we can determine why they are unavailable…

Assistant Unable to Work

If your assistant is unable to work because of illness, a loss of power/internet, or other technical difficulties, contact your…

Pay Concerns From Assistant

If your assistant contacts you with concerns regarding their pay, please forward these to your assigned client relations manager. We…

Leave Feedback

We encourage you to provide us with feedback on your assistant’s performance, including: Efficiency and output quality Communication skills Compliance…

Failure to Pay

If your payment fails to process, we’ll alert you at the start of the next billing week (i.e. Friday). In…

NDA

You’re free to have assistants sign NDAs or other service-level documents required for your work. Such agreements are between you…

Bonuses & Gifts

If you’d like to give a bonus to an assistant, inform your client relations manager so we can add it…

Cancel Magic Service

To cancel your service and all ongoing jobs, email your assigned client relations manager. We will inform your assistants and…

Your Magic Account

Your Magic account allows you to monitor all your hired support and ongoing jobs, billing and invoice-related information. This is…

Internal Dialer

If you want any of your assistants to make phone calls on your behalf, let us know by reaching out…

Expand your Team

To make additional hires, send an email to your assigned client relations manager. Indicate what you are looking for (if…

Request Someone Else

If you’d like to replace your assistant, get in touch with your client relations manager. Depending on the information given,…

Change Work Hours

If you’d like to change the hours a remote worker is scheduled to work without changing the total number of…

Making Payments For You

If you’d like a remote worker to make payments on your behalf, you’ll need to discuss it with them and…

Adjust Weekly Plan

If you wish to make adjustments on your existing plan (upgrade or downgrade total weekly hours), contact your assigned client…

Billing Schedule

The billing week starts every Friday and ends on Thursday of the following week (Pacific time). Take this into account…

Billing Corrections

If there are any changes to your assistant’s weekly hours for any given billing week, you have until 7 days…

Pause Account

If you’d like to pause your services, send an email to your assigned client relations manager. Note that there is…

Refund

We offer an unconditional refund (or waiving of fees) for any billed hours within seven days from your start date.…

Start Date

The start date is the first day an assistant will be available for work (and therefore the start of your…

Move Start Date

Contact your assigned client relations manager to move your start date. While there is no limit on moving your start…

Onboarding Call

The onboarding call is a venue to inform assistants of their duties and to provide them with the information and…

Review Recommendation

After the discovery call, we’ll send you an email recommending a specific candidate for the task. This email will have:…

Intro Call

This call is an opportunity for you to determine if a recommended candidate is right for the job. The call…

Request a New Recommendation

If after reviewing the candidate’s profile or talking to them during the meet and greet, you decide that the candidate…

Magic Dedicated

Magic Dedicated is a remote hiring service that matches you with remote support based on your business needs. The service…

Sign Up

Sign up for your discovery call to get started. We’ll send you a confirmation email and a calendar invite after…

Discovery Call

During the discovery call, we’ll ask some questions to get a proper understanding of the services you need. This call…

Add Payment

You will be billed automatically through your enrolled credit card every week, according to the billing schedule. We will only…

Enhance your skills

Sign up for any of our free, self-paced online courses to enhance your skills during downtime or while waiting for…
Magic Dedicated Client Dashboard

Get More Clients

If you are currently scheduled for fewer than 40 hours per week (i.e. across all clients), you will continue to…

Refer a Friend

Get a referral bonus when can refer freelancers to Magic. Here’s how: 1. Have your referral accomplish this application form application…

Contact Support

Send an email to hey@getmagicnow.com explaining the details of your concern. For pay-related concerns, email pay@getmagicnow.com. Allow us 24-48 hours…

Magic Account Issues

If you’re experiencing issues with your Magic Account, you can: 1) Clear out your browser’s cache and cookies Make sure…

Your Application Status

We normally take 24 hours to review your application. You will be notified by email if your application is approved…

Dispute your Pay

If you have been paid the wrong amount, send an email to pay@getmagicnow.com. Provide as much of the following info…

Unresponsive Client?

If your client is unresponsive, send a follow-up email to them while continuing to work. If you do not receive…

No Task Assigned?

If you are available for work during your standard hours but are not assigned task/s to work on, contact your…

Job Security

If a client chooses to end a working arrangement, you’ll be paid based on the hours you worked that week.…

Client Stopped Work

If the client decides to stop working with you, we’ll inform you by email and through your Magic account. After the…

Discontinue your Role

If you want to stop working with a client, send an email to hey@getmagicnow.com. We will inform your client about…

Your Magic Account

Logging into your Magic account allows you to: manage your profile view your earnings history submit your tracked hours view…

Your Work Schedule

Your work schedule is set by your client. You can find your work schedule in the email sent to you…

Recording your Time

You are expected to clock in and out to track the hours you’re available for work (whether you have any…

Deel

Magic processes payments through Deel. Deel is an online payment platform that allows its users to process payroll, benefits, and…

Taking Time Off

If you need to schedule time off in advance, inform your client and contact support. If, because of unforeseen circumstances,…

Creating a Deel account

Magic recommends creating your Deel account as soon as you’ve created your account, even before being matched with a job.…

Communication for Work

The communication platforms you use for work (e.g. WhatsApp, Slack, etc.) depend on the preferences of the clients you’re working…

Verifying your Deel Account

When you launch the verification process from Deel, you will have to take a picture of yourself and of your…

Deel Contract

Once you have created and verified your Deel account, you need to sign a contract on the Deel platform to…

Rate

Your hourly rate for any client/s you work with can be seen on the Earnings section of your account. If…

Phone App

The phone app allows you to make calls to US networks. Send an email to hey@getmagicnow.com to request this feature.

Total Earnings

Your total pay (and its breakdown) can be viewed in the Earnings section of your account. If you think there…

Payment Schedule

Payments are processed weekly. The workweek starts on Friday and ends on the following Thursday (Pacific time). After each working…

Withdrawing Payment

You need to set up a withdrawal method before you can withdraw your earnings. Payments are credited to your Deel…

Withdrawal Fees

If you are withdrawing in a currency other than USD, exchange fees and rates will apply. These fees and rates…

Extra Hours

Extra hours should be agreed upon by both you and your client.  You can request extra hours by using the…

Request Extra Hours

You can request extra hours by using the Time Tracker in the Assistant Portal. Clients will need to approve your…

Bonuses

Bonuses are entirely at the client’s discretion. In such cases, clients will send the additional pay through Magic, and we…

Change in Weekly Hours

If there are any changes to your default weekly hours, you have 7 days from the end of the billing…
Remote-Personal-Assistant-Hours

Joining the Applicant Pool

You will be added to the applicant pool once you pass our screening process. While waiting to be matched with…

Matching you with a Job

If we find a job that fits your credentials, we’ll send you an email containing information on the potential job.…

The Matching Process

Here’s a summary of how the matching process works: Client talks to Magic about their job requirements Magic looks for…

Intro Call

Your first call with a client will introduce you to a potential job with them and provide you and the…

Onboarding Call

The onboarding call is held on the first day of your scheduled workweek. On this call, make sure you leave…

Your Profile

Your profile information is very important, so keep it updated to highlight your skills and experience. We use your profile…

English Skills Certification

One of the most common questions clients ask about assistants is the English proficiency level. We recommend you take EF…

Intro Video

Record an intro video greeting using Loom, a free video recording service. You can register to Loom using a free…

Skills and Proficiencies

Identify skills and tools so clients can gauge if your experience is a good match for their tasks. Common tasks…
photo

Profile picture

Upload a headshot (e.g. jpg, png) from your device. You can crop the photo after uploading it to match our…
thinking

Self Summary

You can use this space to provide a written overview of your experiences, professional interests, or other traits that you’d…

Benefits of Joining

Magic matches remote workers with startup founders, small business owners, and independent professionals located all over the world. We have…

Application

Apply here. There are three parts to the application. Tell us about yourself, your ideal work arrangement, and your work-from-home…

Screening

The screening process includes a short English proficiency test and a phone interview. Interviews may be held via Zoom or…

Work-From-Home Setup

The right equipment and setup can help you succeed as a remote worker. Make sure you have: The basics: Laptop…
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What is Instant Hire?

Instant Hire is a way for Magic clients to find and hire assistants immediately, often within 24-48 hours. The program consists of two parts: Assistants

How is Instant Hire Different?

Typically, Magic talks to clients directly when they want to: find assistants, meet assistants and start working with assistants. Instant Hire allows clients to go

How Does Instant Hire Work?

Instant Hire is designed for clients who have an immediate need for help and want to find, accept and hire new assistants on their own.

How can I join Instant Hire?

You can opt-in to the Instant Hire program from the Assistant Portal. Log into the Assistant Portal Go to your Profile Edit Under Availability, turn

Can I turn off Instant Hire?

You can opt-out of Instant Hire at any time by turning off your availability to work immediately in the Assistant Portal. Your available status expires

How do I get paid with Instant Hire?

You get paid the same way with Instant Hire as the normal Magic Dedicated system.  When you start working for clients, you’ll need to log

Can I be a part of both?

Yes, you can join Instant Hire while working with Magic Dedicated normally. Magic will still reach out to you if clients show an interest in

Contact Support

Unsure who to contact? Send an email to client@getmagicnow.com and we’ll get back to you within 24-48 hours. The support team is equipped to handle

Invoices

Invoices are available upon request. Contact your assigned client relations manager should you need one. We send invoices one business day after they are requested.

Start Work Mid-Week

When calculating billing, we treat each week as starting on a Friday and ending on the following Thursday. If you start a job in the

No Work Assigned

Bills are based on the hours your assistant is available for work, regardless of whether you’ve assigned them any tasks or not. Contact your client

thinking

Unable to Contact Assistant

If a remote assistant is unresponsive, contact your assigned client relations manager so we can determine why they are unavailable to work. If they are

Assistant Unable to Work

If your assistant is unable to work because of illness, a loss of power/internet, or other technical difficulties, contact your assigned client relations manager. We

Pay Concerns From Assistant

If your assistant contacts you with concerns regarding their pay, please forward these to your assigned client relations manager. We will directly reach out to

Leave Feedback

We encourage you to provide us with feedback on your assistant’s performance, including: Efficiency and output quality Communication skills Compliance with instructions and rules Commitment

Failure to Pay

If your payment fails to process, we’ll alert you at the start of the next billing week (i.e. Friday). In case the payment remains unresolved

NDA

You’re free to have assistants sign NDAs or other service-level documents required for your work. Such agreements are between you and your assistants.

Bonuses & Gifts

If you’d like to give a bonus to an assistant, inform your client relations manager so we can add it to your next billing. We

Cancel Magic Service

To cancel your service and all ongoing jobs, email your assigned client relations manager. We will inform your assistants and update your account accordingly. You

Your Magic Account

Your Magic account allows you to monitor all your hired support and ongoing jobs, billing and invoice-related information. This is also a venue for you

Internal Dialer

If you want any of your assistants to make phone calls on your behalf, let us know by reaching out to your assigned client relations

Expand your Team

To make additional hires, send an email to your assigned client relations manager. Indicate what you are looking for (if you’re looking for someone with

Request Someone Else

If you’d like to replace your assistant, get in touch with your client relations manager. Depending on the information given, we’ll either refer to the

Change Work Hours

If you’d like to change the hours a remote worker is scheduled to work without changing the total number of hours they work, you can

Making Payments For You

If you’d like a remote worker to make payments on your behalf, you’ll need to discuss it with them and provide the necessary access and

Adjust Weekly Plan

If you wish to make adjustments on your existing plan (upgrade or downgrade total weekly hours), contact your assigned client relations manager. In the case

Billing Schedule

The billing week starts every Friday and ends on Thursday of the following week (Pacific time). Take this into account when distributing the hours of

Billing Corrections

If there are any changes to your assistant’s weekly hours for any given billing week, you have until 7 days after the end of the

Pause Account

If you’d like to pause your services, send an email to your assigned client relations manager. Note that there is no guarantee the same remote

Refund

We offer an unconditional refund (or waiving of fees) for any billed hours within seven days from your start date. The request must also be

Start Date

The start date is the first day an assistant will be available for work (and therefore the start of your billed hours). The start date

Move Start Date

Contact your assigned client relations manager to move your start date. While there is no limit on moving your start date, there is also no

Onboarding Call

The onboarding call is a venue to inform assistants of their duties and to provide them with the information and means to fulfill these. The

Review Recommendation

After the discovery call, we’ll send you an email recommending a specific candidate for the task. This email will have: Their resume Information relevant to

Intro Call

This call is an opportunity for you to determine if a recommended candidate is right for the job. The call is mostly unstructured and you’re

Request a New Recommendation

If after reviewing the candidate’s profile or talking to them during the meet and greet, you decide that the candidate is not a good fit,

Magic Dedicated

Magic Dedicated is a remote hiring service that matches you with remote support based on your business needs. The service has a flat rate of

Sign Up

Sign up for your discovery call to get started. We’ll send you a confirmation email and a calendar invite after you’ve signed up. If your

Discovery Call

During the discovery call, we’ll ask some questions to get a proper understanding of the services you need. This call takes around 15-30 minutes. To

Add Payment

You will be billed automatically through your enrolled credit card every week, according to the billing schedule. We will only ever request your payment details

Enhance your skills

Sign up for any of our free, self-paced online courses to enhance your skills during downtime or while waiting for a job match. These optional

Magic Dedicated Client Dashboard

Get More Clients

If you are currently scheduled for fewer than 40 hours per week (i.e. across all clients), you will continue to be considered for potential client

Refer a Friend

Get a referral bonus when can refer freelancers to Magic. Here’s how: 1. Have your referral accomplish this application form application form. 2. Don’t forget to

Contact Support

Send an email to hey@getmagicnow.com explaining the details of your concern. For pay-related concerns, email pay@getmagicnow.com. Allow us 24-48 hours to respond. The support team

Magic Account Issues

If you’re experiencing issues with your Magic Account, you can: 1) Clear out your browser’s cache and cookies Make sure you’re accessing the correct URL:

Your Application Status

We normally take 24 hours to review your application. You will be notified by email if your application is approved or declined. If you are

Dispute your Pay

If you have been paid the wrong amount, send an email to pay@getmagicnow.com. Provide as much of the following info as possible: Client (specify if

Unresponsive Client?

If your client is unresponsive, send a follow-up email to them while continuing to work. If you do not receive a reply from your client

No Task Assigned?

If you are available for work during your standard hours but are not assigned task/s to work on, contact your client to see if you

Job Security

If a client chooses to end a working arrangement, you’ll be paid based on the hours you worked that week. You will remain in the

Client Stopped Work

If the client decides to stop working with you, we’ll inform you by email and through your Magic account. After the client makes their decision, the

Discontinue your Role

If you want to stop working with a client, send an email to hey@getmagicnow.com. We will inform your client about it and coordinate with them

Your Magic Account

Logging into your Magic account allows you to: manage your profile view your earnings history submit your tracked hours view the communication preference of any

Your Work Schedule

Your work schedule is set by your client. You can find your work schedule in the email sent to you before your first call with

Recording your Time

You are expected to clock in and out to track the hours you’re available for work (whether you have any tasks assigned or not). To

Deel

Magic processes payments through Deel. Deel is an online payment platform that allows its users to process payroll, benefits, and taxes. It is used by

Taking Time Off

If you need to schedule time off in advance, inform your client and contact support. If, because of unforeseen circumstances, you are unable to work

Creating a Deel account

Magic recommends creating your Deel account as soon as you’ve created your account, even before being matched with a job. When registering for Deel, choose

Communication for Work

The communication platforms you use for work (e.g. WhatsApp, Slack, etc.) depend on the preferences of the clients you’re working with. We can provide you

Verifying your Deel Account

When you launch the verification process from Deel, you will have to take a picture of yourself and of your choice of verifying document. Prepare

Deel Contract

Once you have created and verified your Deel account, you need to sign a contract on the Deel platform to work with Magic. Here’s how

Rate

Your hourly rate for any client/s you work with can be seen on the Earnings section of your account. If your hourly rates are incorrectly

Phone App

The phone app allows you to make calls to US networks. Send an email to hey@getmagicnow.com to request this feature.

Total Earnings

Your total pay (and its breakdown) can be viewed in the Earnings section of your account. If you think there are any errors in your

Payment Schedule

Payments are processed weekly. The workweek starts on Friday and ends on the following Thursday (Pacific time). After each working week, you and your client

Withdrawing Payment

You need to set up a withdrawal method before you can withdraw your earnings. Payments are credited to your Deel account on the second Monday

Withdrawal Fees

If you are withdrawing in a currency other than USD, exchange fees and rates will apply. These fees and rates will vary depending on available

Extra Hours

Extra hours should be agreed upon by both you and your client.  You can request extra hours by using the Time Tracker in the Assistant

Request Extra Hours

You can request extra hours by using the Time Tracker in the Assistant Portal. Clients will need to approve your request before you can clock

Bonuses

Bonuses are entirely at the client’s discretion. In such cases, clients will send the additional pay through Magic, and we will credit it to your

Change in Weekly Hours

If there are any changes to your default weekly hours, you have 7 days from the end of the billing cycle to inform us of

Remote-Personal-Assistant-Hours

Joining the Applicant Pool

You will be added to the applicant pool once you pass our screening process. While waiting to be matched with a job, you can log

Matching you with a Job

If we find a job that fits your credentials, we’ll send you an email containing information on the potential job. You will be asked to

The Matching Process

Here’s a summary of how the matching process works: Client talks to Magic about their job requirements Magic looks for available assistants who meet the

Intro Call

Your first call with a client will introduce you to a potential job with them and provide you and the client an opportunity to get

Onboarding Call

The onboarding call is held on the first day of your scheduled workweek. On this call, make sure you leave with all of the information

Your Profile

Your profile information is very important, so keep it updated to highlight your skills and experience. We use your profile information to: assess if you

English Skills Certification

One of the most common questions clients ask about assistants is the English proficiency level. We recommend you take EF Standard English Test (SET) to

Intro Video

Record an intro video greeting using Loom, a free video recording service. You can register to Loom using a free account Record using the Chrome

Skills and Proficiencies

Identify skills and tools so clients can gauge if your experience is a good match for their tasks. Common tasks include writing, designing, editing, research,

photo

Profile picture

Upload a headshot (e.g. jpg, png) from your device. You can crop the photo after uploading it to match our standard dimensions. Your profile picture

thinking

Self Summary

You can use this space to provide a written overview of your experiences, professional interests, or other traits that you’d like clients to know about

Benefits of Joining

Magic matches remote workers with startup founders, small business owners, and independent professionals located all over the world. We have a variety of positions available:

Application

Apply here. There are three parts to the application. Tell us about yourself, your ideal work arrangement, and your work-from-home setup. Take an English test.

Screening

The screening process includes a short English proficiency test and a phone interview. Interviews may be held via Zoom or through a call to your

Work-From-Home Setup

The right equipment and setup can help you succeed as a remote worker. Make sure you have: The basics: Laptop or desktop computer that can

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