Contact Support
Unsure who to contact? Send an email to client@getmagicnow.com and we’ll get back to you within 24-48 hours. The support…
Unsure who to contact? Send an email to client@getmagicnow.com and we’ll get back to you within 24-48 hours. The support team is equipped to handle
For any inquiries related to billing (e.g. declined credit card, billing discrepancies, refunds, etc.), email your assigned client relations manager.
Invoices are available upon request. Contact your assigned client relations manager should you need one. We send invoices one business day after they are requested.
When calculating billing, we treat each week as starting on a Friday and ending on the following Thursday. If you start a job in the
Bills are based on the hours your assistant is available for work, regardless of whether you’ve assigned them any tasks or not. Contact your client
If a remote worker is unresponsive, contact your assigned client relations manager so we can determine why they are unavailable to work. If they are
If your assistant is unable to work because of illness, a loss of power/internet, or other technical difficulties, contact your assigned client relations manager. We
If your assistant contacts you with concerns regarding their pay, please forward these to your assigned client relations manager. We will directly reach out to
If you want to hire your dedicated assistant directly (i.e. no longer through Magic): We’ll inform your assistant that they’ll be unable to work through
We encourage you to provide us with feedback on your assistant’s performance, including: Efficiency and output quality Communication skills Compliance with instructions and rules Commitment
If your payment fails to process, we’ll alert you at the start of the next billing week (i.e. Friday). In case the payment remains unresolved
You’re free to have assistants sign NDAs or other service-level documents required for your work. Such agreements are between you and your assistants.
If you’d like to give a bonus to an assistant, inform your client relations manager so we can add it to your next billing. We
To cancel your service and all ongoing jobs, email your assigned client relations manager. We will inform your assistants and update your account accordingly. You
Your Magic account allows you to monitor all your hired workers and ongoing jobs. It contains information on your assistant/s, your billing and invoice history,
If you want any of your assistants to make phone calls on your behalf, we can set them up with a US phone number. Email
To make additional hires after your first, send an email to your assigned client relations manager. We’ll schedule a discovery call with you to get
If you’d like to replace your assistant, get in touch with your client relations manager. Depending on the information given, we’ll either refer to the
If you’d like to change the hours a remote worker is scheduled to work without changing the total number of hours they work, you can
If you’d like a remote worker to make payments on your behalf, you’ll need to discuss it with them and provide the necessary access and
We charge a flat rate of USD 10/hr, billed weekly. The billing week starts on a Friday and runs until the following Thursday (Pacific time).
If you’d like to upgrade or downgrade the total weekly hours in your plan, contact your assigned client relations manager. We’ll inform you as soon
The billing week starts every Friday and ends on Thursday of the following week (Pacific time). Take this into account when distributing the hours of
If there are any changes to your assistant’s weekly hours for any given billing week, you have until 7 days after the end of the
If you’d like to pause your services, send an email to your assigned client relations manager. Note that there is no guarantee the same remote
We offer an unconditional refund (or waiving of fees) for any billed hours within seven days from your start date. The request must also be
The start date is the first day an assistant will be available for work (and therefore the start of your billed hours). The start date
Contact your assigned client relations manager to move your start date. While there are no limits on adjusting your start date, there are no guarantees
The onboarding call is a venue to inform assistants of their duties and to provide them with the information and means to fulfill these. The
After the discovery call, we’ll send you an email recommending a specific candidate for the task. This email will have: Their resume Information relevant to
This call is an opportunity for you to determine if a recommended candidate is right for the job. The call is mostly unstructured and you’re
If after reviewing the candidate’s profile or talking to them during the first call, you decide that the candidate is not a good fit, you
Magic Dedicated is a remote hiring service that matches you with remote workers based on your business needs. The service has a flat rate of
Sign up for your discovery call to get started. We’ll send you a confirmation email and a calendar invite after you’ve signed up. If your
During the discovery call, we’ll ask some questions to get a proper understanding of the services you need. This call takes around 15-30 minutes. To
You will be billed automatically through your enrolled credit card every week, according to the billing schedule. We will only ever request your payment details
Sign up for any of our free, self-paced online courses to enhance your skills during downtime or while waiting for a job match. These optional
If you are currently scheduled for fewer than 40 hours per week (i.e. across all clients), you will continue to be considered for potential client
You can refer freelancers to Magic. Have your referral accomplish this application form. Don’t forget to have them enter your name as the reference. Get
Send an email to hey@getmagicnow.com explaining the details of your concern. For pay-related concerns, email pay@getmagicnow.com. Allow us 24-48 hours to respond. The support team
If you’re experiencing issues with your Magic Account, you can: 1) Clear out your browser’s cache and cookies Make sure you’re accessing the correct URL:
We normally take 24 hours to review your application. You will be notified by email if your application is approved or declined. Declined applicants are
If you have been paid the wrong amount, send an email to pay@getmagicnow.com. Provide as much of the following info as possible: Client (specify if
If your client is unresponsive, send a follow-up email to them while continuing to work based on the job outlined for you during the onboarding
If you are available for work during your standard hours but are not assigned task/s to work on, contact your client to see if you
If a client chooses to end a working arrangement, you’ll be paid based on the hours you worked that week. You will remain in the
If the client decides to stop working with you, we’ll inform you by email and through your Magic account. After the client makes their decision, the
If you want to stop working with a client, send an email to hey@getmagicnow.com. We will inform your client about it and coordinate with them
Logging into your Magic account allows you to: manage your profile view your earnings history submit your tracked hours view the communication preference of any
Your work schedule is set by your client. You can find your work schedule in the email sent to you before your first call with
You are expected to clock in and out to track the hours you’re available for work (whether you have any tasks assigned or not). You
Magic processes payments through Deel. Deel is an online payment platform that allows its users to process payroll, benefits, and taxes. It is used by
If you need to schedule time off in advance, inform your client and contact support. If, because of unforeseen circumstances, you are unable to work
Magic recommends creating your Deel account as soon as you’ve created your account, even before being matched with a job. When registering for Deel, choose
The communication platforms you use for work (e.g. WhatsApp, Slack, etc.) depend on the preferences of the clients you’re working with. We can provide you
When you launch the verification process from Deel, you will have to take a picture of yourself and of your choice of verifying document. Prepare
Your hourly rate for any client/s you work with can be seen on the Earnings section of your account. If your hourly rates are incorrectly
The phone app allows you to make calls to US networks. Send an email to hey@getmagicnow.com to request this feature.
Your total pay (and its breakdown) can be viewed in the Earnings section of your account. If you think there are any errors in your
Payments are processed weekly. The workweek starts on Friday and ends on the following Thursday (Pacific time). After each working week, you and your client
You need to set up a withdrawal method before you can withdraw your earnings. Payments are credited to your Deel account on the second Monday
If you are withdrawing in a currency other than USD, exchange fees and rates will apply. These fees and rates will vary depending on available
Extra hours are those worked in addition to your standard hours, and agreed upon by you and your client. Request extra hours and wait for
Extra hours should be agreed upon by both you and your client. You can request extra hours by emailing pay@getmagicnow.com with the hours to be
Bonuses are entirely at the client’s discretion. In such cases, clients will send the additional pay through Magic, and we will credit it to your
If there are any changes to your default weekly hours, you have 7 days from the end of the billing cycle to inform us of
You will be added to the applicant pool once you pass our screening process. While waiting to be matched with a job, you can log
If we find a job that fits your credentials, we’ll send you an email containing information on the potential job. You will be asked to
Here’s a summary of how the matching process works: Client talks to Magic about their job requirements Magic looks for available assistants who meet the
Your first call with a client will introduce you to a potential job with them and provide you and the client an opportunity to get
The onboarding call is held on the first day of your scheduled workweek. On this call, make sure you leave with all of the information
Your profile information is very important, so keep it updated to reflect your skills and experience. We use your profile information to: assess if you
One of the most common questions clients ask about assistants is the English proficiency level. We recommend you take EF Standard English Test (SET) to
Record an intro video greeting using Loom, a free video recording service. You can register to Loom using a free account Record using the Chrome
List your experience with skills and tools so clients can understand if you’re a good match for their tasks. Common tasks include writing, designing, editing,
Upload a professional photo (e.g. jpg, png) from your device. You can crop the photo after uploading it to match our standard dimensions. Your profile
Use this space to provide a written overview of your experiences or professional interests that you’d like clients to know beyond your resume. Showcase your
Magic matches remote workers with startup founders, small business owners, and independent professionals located all over the world. We have a variety of positions available:
Apply here. There are three parts to the application. Tell us about yourself, your ideal work arrangement, and your work-from-home setup. Take an English test.
The screening process includes a short English proficiency test and an interview call. Interviews may be held via Zoom or through a call to your
The right equipment and setup can help you succeed as a remote worker. Make sure you have: The basics: Laptop or desktop computer that can
