Account

When an invoice is sent, Magic will charge your default payment method. If the payment doesn’t go through, we’ll notify you at the start of your next billing cycle to give you a heads-up. You can update your payment method…

Your bill is based on the number of hours your assistants are scheduled to work during the billing week, multiplied by your plan’s hourly rates. For example, if your assistant is scheduled to work 40 hours a week, and you…

You can view your past invoices (including the most recent) using this dashboard. The invoices are listed in chronological order. Click the eye icon to view the invoice in your browser, or the download icon to get a .pdf copy…

You can add or update your payment method here. You can either connect your bank account or add a credit card. Magic uses Stripe for secure payments and does not store or read your payment information. Your payment information is…

You will be billed either weekly or monthly, depending on your plan. Magic will attempt to pay your bill using your default payment method. If your default method is invalid, Magic will attempt to use your secondary method, and so…

If you’d like to pause your services temporarily, email our support team. Tell us the start and end date of the pause (i.e. the days your assistants won’t be working). If you’re in contact with a client success manager, reach…

You can get 4 weeks of free Magic services if you refer someone to Magic and they remain an active user for at least two months. To refer someone to Magic, go to the Referrals page in Magic Workspace. There,…

You can view and edit your account details through your Workspace profile. Here you can set your name, company name, contact details, and profile photo. More information about your account can be found here: Dash shows if your assistants are…

To change your password, go to your Security settings. There you can enter a new password. You’ll also need to enter your old password to confirm the change.