Working with Your Assistant

Email our support team with the changes you’d like to make to your assistant’s schedule and availability. If you need to change the number of hours they are working per week, please specify how many hours. We will talk to…

You can track your assistants’ hours through the Magic dashboard. Assistants’ hours are tracked as long as they show up to work during their agreed upon schedule, even if no tasks have been assigned to them. If you think hours…

About the Assistant Leaves Tracker Feature To make time-off requests easier and keep clients and assistants on the same page, Magic has introduced a formal Assistant Leaves feature within the Assistant Workspace dashboard. This system allows assistants to submit leave…

You can use the Chat function on Magic Workspace to talk to your assistants. Messages are sorted according to tasks. When sending messages, you can either start a new task or follow-up on an existing one. You can also see…

Here’s how to change how and when your assistant will be able to contact you. Change time zone Go to your account preferences. Make sure you have the correct time zone selected. Choose the start and end times of your…

Go to the EAs page on the Magic dashboard (https://workspace.getmagic.com/assistants). Below the list of your executive assistants, you’ll find a Reviews section, where your past ratings and feedback for each of your assistants will be listed.

Go to the EAs page on the Magic dashboard (https://workspace.getmagic.com/assistants), where you’ll find a list of your executive assistants. To leave feedback for an assistant, click on the star icon on their card corresponding to the rating you’d like to…

Go to the Chat page on Magic Workspace (https://workspace.getmagic.com/chat) to look up the chat records connected with previous tasks. Each previous task is listed under an automatically generated title. You can search for a previous task by scrolling the list…