Assistant Problems and Replacements

Solve common problems in working with assistants, or replace underperforming assistants.

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2 articles

Replacing an assistant

If you’d like to replace an assistant, email our support team. If you’re in contact with a client success manager, you can email them directly. Let us know why you’d like to replace the assistant, and any specifications you have…

What can I do if my assistant is inactive, unresponsive, or absent?

If your assistant isn’t working during their scheduled hours⁠, email our support team ASAP. Magic will take the following steps: We will attempt to contact the assistant directly. Sometimes, assistants are affected by network or power interruptions, severe weather, or…

Still need help?

Email our client support team, or reach out to your account manager.