Magic Workspace Troubleshooting FAQs

What happens to my session and track time if Workspace freezes for a while?

What happens to your session and tracked time if Workspace stops loading, and who to tell.

Updated May 21, 2024

As of date, if Workspace doesn’t load for a while, it does not pause your sessions and track time. However, if you notice any inaccuracies with your sessions, kindly bring up your concern to your Account Lead.

🛈 If you are encountering technical problems, read this to troubleshoot first.
🛈 Still having trouble? Disregard the purple banner below and follow these steps to report a persisting issue to an engineer.

→ Read more: Workspace FAQs

Was this article helpful?

More in Magic Workspace Troubleshooting FAQs

Recommended System Specs for Workspace

The memory and operating system you need to run Magic Workspace.

Read →

I’m having Internet connection issues, who should I reach out to?

Who to contact when internet problems affect your work.

Read →

Do I still need to clock in to the Assistant Portal when I’ve already clocked in with Workspace?

Clocked in on Workspace? You don't need to clock in on the Assistant Portal too.

Read →