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Workspace Troubleshooting FAQs

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Magic Workspace Troubleshooting Guide

Frequently Asked Questions Issue: Do I need to keep updating

Guide Through Technical Issues

Looking for help with Workspace’s technical issues? Choose from the

Reporting an Issue

How to report an issue to an engineer via Marker.io?

Magic Workspace Tracker Extension for Chrome

All you need to know about the Magic Workspace Tracker

Installing Magic Workspace: Magic Tracker Extension for Chrome

Follow the steps to install the Magic Tracker Chrome Extension

Magic Workspace Desktop App

What do I need the downloaded desktop app for? The

Installing Magic Workspace: Desktop App

Follow these steps to install the Magic Workspace Desktop Application

Recommended System Specs for Workspace

Got questions related to recommended system specs for Magic Workspace? 

I’m having Internet connection issues, who should I reach out to?

Please reach out to an Account Lead (AL), Assistant Relations

Do I still need to clock in to the Assistant Portal when I’ve already clocked in with Workspace?

Yes. The Go Offline/Online button in Magic Workspace is different

How to reset your Workspace password

Forgot your password? Learn how to reset it by following

What happens to my session and track time if Workspace freezes for a while?

As of date, if Workspace doesn’t load for a while,

Can Workspace automatically detect if I’m online or offline?

No, but make sure you toggle between clicking “going online”

Can Magic or my client see my full screen, and the tabs that I’m working on?

Only Magic has direct access to your screen and the

Can my client see my schedule?

No, a client does not have visibility over your schedule.

What happens if I go idle or AFK?

If you are idle for a full 30 minutes, Workspace

Can I update my assistant details in Workspace?

We are not currently set up to have the ability

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