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Magic Workspace Troubleshooting FAQs

Magic Workspace Troubleshooting FAQs

Your main source of support for any Magic Workspace concerns.

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9 articles

Can Magic or my client see my full screen, and the tabs that I’m working on?

Who can see your screen and browser tabs while you work, and why a separate work account helps.

Can my client see my schedule?

Clients can't see your Workspace schedule. Here's who can.

Can Workspace automatically detect if I’m online or offline?

Workspace can't detect your status on its own. Here's how to keep it accurate.

Do I still need to clock in to the Assistant Portal when I’ve already clocked in with Workspace?

Clocked in on Workspace? You don't need to clock in on the Assistant Portal too.

How to reset your Workspace password

Forgot your Workspace password? Here's how to reset it.

I’m having Internet connection issues, who should I reach out to?

Who to contact when internet problems affect your work.

Recommended System Specs for Workspace

The memory and operating system you need to run Magic Workspace.

What happens if I go idle or AFK?

How Automatic Clock-out works in Magic Workspace when you go idle or step away.

What happens to my session and track time if Workspace freezes for a while?

What happens to your session and tracked time if Workspace stops loading, and who to tell.

Still having trouble?

Reach out to your Account Lead or Magic Assistant Support. For a persisting technical issue, report it to an engineer.

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