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Assistants, Magic Workspace Troubleshooting FAQs

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  • Grow With Magic
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  • Assistants
  • Magic Workspace Troubleshooting FAQs

What happens if I go idle or AFK?

Magic Workspace has a feature called “Automatic Clock-out“. The feature aims to align work sessions with the actual schedules of our assistants, accommodating shifts of varying lengths. This marks a change from the old system that ended sessions after a fixed 9 hours. Here’s how it works:

  • Sessions automatically end 1 hour after clock-in unless a schedule is found.
  • If a scheduled shift is detected within an hour after clock-in, the session extends to cover the shift plus a 1-hour grace period before being clocked out.
  • Continuous sessions without re-clocking are possible when back-to-back schedules are less than an hour apart.
  • Otherwise, the assistant would need to clock in again.

Should automatic clock-outs occur, please verify:

  • If you already set your schedule for the day.
  • You are clocked in during or up to 1 hour before your scheduled shift.
  • You clocked in under the correct team/client ID associated with that schedule.

You can also watch this loom video tutorial on how to add a schedule for each day of the week.


🛈 Still having trouble? Disregard the purple banner below and follow these steps to report a persisting issue to an engineer.

→ Read more: Workspace FAQs

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