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Build my business,Customer service

Thinking about outsourcing customer service? Read this first

Have you made up your mind about outsourcing customer service? Before you make a move and revolutionize your customer service game, take your time with these game-changing insights and key...
David Merriman
Co-founder, Magic
An open violet notebook with a certificate badge on its pages, with a "Training passed" label
An open violet notebook with a certificate badge on its pages, with a "Training passed" label
Delegation

How we train our virtual assistants

Every Magic assistant goes through a structured training program before they work with a client. It focuses on completing tasks fully, communicating clearly, and understanding what clients are actually trying...

A sales representative reading at his desk in the morning, with a "First call at 9 AM" notification
A sales representative reading at his desk in the morning, with a "First call at 9 AM" notification
Growth + productivity

A day in the life of a sales development representative

Does your business need a sales development representative? Get insights on the SDR role by learning about their tasks, skills, and qualifications. Take a look into their daily work routine...
A rounded violet funnel filled with coloured spheres on a deep violet background, with a handwritten note "More leads in" and an arrow
A rounded violet funnel filled with coloured spheres on a deep violet background, with a handwritten note "More leads in" and an arrow
Growth + productivity

5 ways to increase your top-of-funnel leads with Magic

Discover 5 powerful strategies to increase your top-of-funnel leads with Magic's sales outsourcing services. Learn how our sales professionals can help you refine targeting, personalize outreach strategies, tap into valuable...
A smiling virtual assistant with a headset and folded arms inside a pink and blue shape, with a handwritten note "Vetted and matched" and an arrow pointing at him
A smiling virtual assistant with a headset and folded arms inside a pink and blue shape, with a handwritten note "Vetted and matched" and an arrow pointing at him
Delegation

How we source our remote assistants

Our recruitment and matching processes are at the heart of what we do. We use a multi-step sourcing and screening process to secure the best possible remote workers, and each...
A chat message from Rafael D.: "12 partners shortlisted to call.", with a linked file
A chat message from Rafael D.: "12 partners shortlisted to call.", with a linked file
Growth + productivity

Driving long-term value with operational business development services

As business development is a broad field, it entails a wide range of services. Some are strategic, focusing on medium- or long-term growth; while others are operational, dealing with short-term...
An assistant planning the week in a cafe in a round gradient frame, with a dashed path to chat, calendar and check tiles and a "Tools set up" label
An assistant planning the week in a cafe in a round gradient frame, with a dashed path to chat, calendar and check tiles and a "Tools set up" label
Delegation

The best tools for working with remote assistants

We’ve put together a list of ten of the best tools for working with remote assistants⁠. The list is sorted into a few categories so you know what niche each...
An assistant reviewing an agenda by a window above a business owner reading her laptop in the evening, with "Morning in Manila" and "Report ready by 9 AM" labels
An assistant reviewing an agenda by a window above a business owner reading her laptop in the evening, with "Morning in Manila" and "Report ready by 9 AM" labels
Delegation

Outsourcing vs offshoring: is there a difference?

Outsourcing and offshoring both help you get work done for less money, which is why people mix them up. The differences are subtle, and they change who you end up...

A magnifying glass over a profile card on a deep violet background, with a handwritten note "Ready to buy?" and an arrow
A magnifying glass over a profile card on a deep violet background, with a handwritten note "Ready to buy?" and an arrow
Growth + productivity

What is lead qualification? A beginner’s guide

Lead qualification comprises methods and techniques for assessing how likely it is for someone⁠ to purchase from your company. With it, you can better analyze your market and your products’...
A smiling executive assistant in a cream blazer inside a pink and blue shape, with a handwritten note "Dedicated to you" and an arrow
A smiling executive assistant in a cream blazer inside a pink and blue shape, with a handwritten note "Dedicated to you" and an arrow
Delegation

How Magic Dedicated outsourcing services can help you scale

Want to adapt and grow in an ever-changing business landscape without the hassles of hiring an in-house staff? Magic's dedicated outsourcing services can help you streamline operations and achieve growth...
A rounded violet umbrella sheltering a small stack of coins
A rounded violet umbrella sheltering a small stack of coins
Growth + productivity

How to survive a recession: 6 ways to protect your business

There’s no single playbook for how to survive a recession⁠—but strong foundations, you’ll be better prepared to mitigate the biggest threats facing your business. Reduce uncertainty and focus on cash...
A rounded violet barrier gate raised open over a short path, with a "Blocker cleared" notification
A rounded violet barrier gate raised open over a short path, with a "Blocker cleared" notification
Growth + productivity

5 sales performance roadblocks and how to overcome them

Are you in a sales slump? Don't worry, you're not alone! Sales professionals face many challenges that impede their sales performance. In this article, we'll dive into the five most...
An assistant taking notes during a phone call at his desk, with a "Callback booked" notification
An assistant taking notes during a phone call at his desk, with a "Callback booked" notification
Growth + productivity

How telemarketing outsourcing can help your business

Telemarketing outsourcing is an efficient way to generate more leads and fill your sales funnel. Here’s how outsourcing your sales calls works and why it still delivers. The phone still...

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