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  • General admin
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  • Growth + productivity
A man answering customer emails on his laptop in the evening, with a "Refund email sent" notification
Customer service

The Ultimate Guide to Email Customer Support

Email customer support stands unwavering in modern customer service, where interactions are swift and expectations are high. From understanding the enduring relevance of email for support to mastering customer-focused interactions,...
David Merriman
Co-founder, Magic
A support assistant typing a reply above a florist smiling at his phone, with "Tickets answered overnight" and "5-star review" labels
A support assistant typing a reply above a florist smiling at his phone, with "Tickets answered overnight" and "5-star review" labels
Customer service

Customer Service Outsourcing Companies: Choosing the Right One

Customer service is a differentiating factor: standout service boosts retention rates, customer lifetime value and word-of-mouth sales. Customer service outsourcing companies are a great way to ensure customer satisfaction....
A customer care assistant reading a message in the evening, with an "Issue solved" label
A customer care assistant reading a message in the evening, with an "Issue solved" label
Customer service

What is Customer Care? A Guide to Exceptional Experiences

Want to create unforgettable experiences for your customers? Customer care is more than just customer service; it's about delivering excellence at every touchpoint. Discover its benefits, how you can effectively...
A violet speech bubble with a call badge on a deep violet background, with a handwritten note "Talk in real time" and an arrow
A violet speech bubble with a call badge on a deep violet background, with a handwritten note "Talk in real time" and an arrow
Customer service

What is Live Chat? The Ultimate Guide for Businesses

Ready to level up your customer service game? Unleash lightning-fast assistance at your customers' fingertips and skyrocket customer satisfaction and loyalty with live chat services! Read more about live chat...
A support assistant typing a reply at her desk, with a "Replied to Mark" label
A support assistant typing a reply at her desk, with a "Replied to Mark" label
Build my business,Customer service

Thinking About Outsourcing Customer Service? Read This First

Have you made up your mind about outsourcing customer service? Before you make a move and revolutionize your customer service game, take your time with these game-changing insights and key...
A fanned stack of rounded tickets, the top one with a violet check, with a "Ticket closed" notification
A fanned stack of rounded tickets, the top one with a violet check, with a "Ticket closed" notification
Customer service

Improving Customer Service with a Support Ticketing System

These days, people’s expectations are high: they want personalized attention, availability over multiple channels, and seamless interactions that above all don’t require them to repeat themselves. A support ticketing system...
Five rounded stars rising on white steps on a deep violet background, with a handwritten note "Happy customers" and an arrow
Five rounded stars rising on white steps on a deep violet background, with a handwritten note "Happy customers" and an arrow
Customer service

8 Customer Satisfaction Metrics You Should Be Tracking

Understanding customer satisfaction metrics is crucial if you want to keep buyers coming back. We focus on eight particular metrics: how to measure them, interpret their results, and use these...
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