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  • General admin
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  • Growth + productivity
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Customer service

5 Reasons Your Business Needs Live Chat Support

Did you know customers, especially in eCommerce, will buy from and be loyal to businesses with live chat support? Discover how live chat can transform your business and take your...
David Merriman
Co-founder, Magic
A support assistant in a round gradient frame, with a dashed path to chat, heart and check tiles and a "Happy customer" label
A support assistant in a round gradient frame, with a dashed path to chat, heart and check tiles and a "Happy customer" label
Customer service

Customer Management 101: Enhancing Customer Experience, Streamlining Service, and More

To deliver standout service, you need to invest in customer management, which includes all interactions with prospects and customers. Read on for steps you can take to elevate your brand’s...
An assistant smiling with a tablet above a homeowner relaxing at home, with "Site visit booked" and "Install date confirmed" labels
An assistant smiling with a tablet above a homeowner relaxing at home, with "Site visit booked" and "Install date confirmed" labels
Build my business,Customer service

Building Customer Relationship in the Renewable Energy Market

Going green can greatly impact businesses looking to make an impression. However, you should also focus on building customer relationships if you want your renewable energy business to grow and...
An open gift box with a satin bow on a deep violet background, with a handwritten note "Repeat buyers" and an arrow
An open gift box with a satin bow on a deep violet background, with a handwritten note "Repeat buyers" and an arrow
Customer service,Guides

Importance of Customer Retention: How to Win Lifetime Buyers

While customer acquisition is crucial to business, winning customers for life is more profitable over time. Read on about 5 proven strategies that underline the importance of customer retention to...
A support assistant answering customer emails at his desk, with a "Refund sent to Dana" notification and a "Ticket closed" label
A support assistant answering customer emails at his desk, with a "Refund sent to Dana" notification and a "Ticket closed" label
Customer service,Guides

5 De-Escalation Techniques for Customer Service Success

Talking to a complaining customer can be tricky but you can turn this situation into a positive outcome! Ease the tension and effectively resolve the conflict with five proven de-escalation...
An assistant in a round gradient frame, with a dashed path to three tiles: a chat bubble, a magnifier and a check
An assistant in a round gradient frame, with a dashed path to three tiles: a chat bubble, a magnifier and a check
Customer service,Guides

How to Identify Customer Pain Points and Resolve Them

Understanding customer pain points can help nurture prospects for better chances of closing deals. Read on how you can pinpoint and fix different types of customer journey pain points with...
A customer support specialist with a headset typing a reply on his laptop
A customer support specialist with a headset typing a reply on his laptop
Customer service,Guides

Escalation Management: How to Deal With Customer Complaints

Escalation management gives your support team the capacity to handle tricky customer complaints. Implement the best practices for issue escalation processes with a Magic Assistant....
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