Virtual assistants have been at the forefront of remote work, especially as more and more businesses are making the shift to a digital workspace. As such, technology continues to improve and grow—and with this, tech and IT firms rise in demand which means there’s a lot of work to be done.
To boost productivity, streamline workflows, and improve competitiveness, the tech industry has embraced outsourcing virtual assistant services. 19% of businesses in tech have already been reaping the benefits of hiring a virtual assistant!
That said, let’s explore the impact of virtual assistant services in the tech sector and some key considerations when outsourcing to a VA. By the end of this article, you’ll be equipped to make informed decisions about virtual assistant outsourcing for your tech business!
- Virtual assistants have been at the forefront of remote work, especially as more and more businesses are making the shift to a digital workspace.
- To boost productivity, streamline workflows, and improve competitiveness, the tech industry has embraced virtual assistant services. With 19% of tech companies hiring a VA, it’s one of the sectors that use VAs the most.
- When done right, outsourcing virtual assistant services can give your tech company an edge in the marketplace.
- With the many benefits of hiring a virtual assistant, you can improve business operations and hit goals more quickly and efficiently at a low cost.
Why Hire a Virtual Assistant for Your Tech Company
Outsourcing virtual assistant services has become increasingly widespread as a hiring solution for tech and IT firms. An outsourced team can handle routine tasks, fill in certain roles, or help with fluctuating workloads.
Here are some of the top benefits of hiring a virtual assistant in the tech industry:
1. Streamlined Work Processes
The most crucial thing that a remote virtual assistant can do for your tech business is handle all of your routine work. This mostly includes administrative tasks such as:
- Data entry
A virtual assistant can focus on data entry, including feeding data into reports and documents. They can also check the accuracy of the data entered to avoid any costly mistakes for your team. - Research
Research is a vital part of any business, especially in the tech industry, but it can consume too much of your time and effort. A remote virtual assistant can help you conduct expert research about your target market or competitors. - Transcription
A virtual assistant transcriptionist can put audio or video clips into written files that can then be used for reports and analyses. They can also attend meetings and interviews with you to take minutes and remind you of the next action after each appointment. - Recruiting sourcing
Build a remote team with the help of your VA so you can concentrate on your business. They can handle the talent acquisition so you don’t have to sift through long lists of candidates.
With an administrative virtual assistant to streamline your processes, you can boost your productivity while maintaining a high standard of work. They can take on routine and time-consuming tasks, freeing up business owners and workers to focus on more strategic and valuable activities.
2. Low-cost Business Scalability
For tech and IT firms, especially startups, the costs of hiring, training, and managing a full-time and in-house team can pose a challenge in accelerating business growth. A low-cost alternative is outsourcing virtual assistant services.
Finding a VA is fast and easy thanks to great virtual assistant websites. Plus, a work-from-home virtual assistant doesn’t need office space, equipment, and supplies. They are already trained experts in certain functions and tools so you can easily onboard them into your team to get work done right away.
VAs are also paid hourly or at a fixed project rate so you can hire them for a specified amount of time. All of these factors can make it easy for your tech business to scale up or down based on what you need.
3. Access to Expertise and Skill Sets
One of the most overlooked benefits of hiring a virtual assistant is access to a global talent pool. While it can be a lot cheaper to hire from a different country, you can also take advantage of a wide range of expertise and skill sets that you may not find in your area.
There are a lot of options to choose from when it comes to virtual assistant niches such as:
- Administrative virtual assistant
This type of virtual assistant is a generalist who can help you with any clerical or personal tasks such as booking appointments, answering phone calls and emails, calendar management and data entry. - eCommerce virtual assistant
For online businesses, an eCommerce virtual assistant can run their online store, manage the inventory and order processing, and assist buyers with their questions and concerns. For example, you might choose to hire a Shopify virtual assistant. They can help you set up your Shopify account and oversee the web design and UI custom development. - Accounting virtual assistant
Money is a crucial part of any business so you should always keep your accounting books accurate and up to date. An accounting virtual assistant can help track the day-to-day finances of your tech business, such as preparing balance sheets and bank reconciliations, managing bills and invoices, and reminding you or your clients about payments.
Different types of virtual assistants can bring diverse talent and creativity to your team which can lead to new opportunities for your tech company.
4. Improved Products and Services
Tech and IT firms should give value to customers and help them achieve a specific objective. It’s an utmost concern to provide the best product or service to ensure customer satisfaction. This, in turn, will drive sales and revenue.
By hiring a virtual assistant, you can lessen the workload of your team so you all can focus on your core functions. Tasks such as market research and competitor analysis can be outsourced to a VA to help make your products and services better.
One more way to improve your customer experience is to provide good customer support service which a team of VA can assist you with.
5. Increased Asset Value to Your Business
When done right, outsourcing virtual assistant services can give your tech company an edge in the marketplace. A VA can become a valuable asset to your business by making your team more productive, automating work, and helping with fluctuating workloads.
With these, you can have more time to focus on growing your business. Plus, you’d have a better work-life balance—and so will your team! This avoids any unnecessary stress and burnout that might affect your employee retention and work results.
Customize Your Virtual Team Based on Your Needs
Things to Know When Outsourcing Virtual Assistant Services
While the benefits of hiring a virtual assistant are considerable, it’s crucial to find the best virtual assistant for your tech company. Here are some key factors you should take into account when getting virtual assistant services:
1. Understanding What Your Business Needs
Before anything else, you need to define what kind of virtual assistant services you need. Do you need help with just admin work? Or do you need a team of remote workers for customer support? Also, consider the budget you have for growing your outsourced team.
Knowing these factors will make the hiring process smoother and more efficient, saving you more time and money. This will also ensure that the VA you hire is the right fit for the job.
2. Setting Expectations and Boundaries
Once you have a remote virtual assistant for your tech business, make sure to onboard them properly. This includes going over their scope of work and key performance indicators (KPIs) to guide them in their activities.
Take the time to show them how things are done and create a process to ensure data privacy and security. Contracts and agreements will also give structure to what your virtual assistant should and should not do.
3. Managing Time and Communication
When you first hire a VA, there may be some growing pains and challenges, such as communication barriers or time zone differences. Communicate clearly with your outsourced team so you both are on the same page, whether that’s about their working hours or the communication tools you want them to use.
Set remote communication strategies and contingency plans to make sure that the line is always open between you and your VA. This will also ensure that the work always gets done, despite potential obstacles.
Some businesses even take advantage of time zone differences by having their VAs work at a certain time to extend their active business hours (e.g. for customer support).
4. Building a Strong Working Relationship
You and your work-from-home virtual assistant should have a strong working relationship even in a remote setup. It’s crucial for success since there should be trust in each other’s work and a shared understanding of how things should be done.
Moreover, you should always have an open line of communication to encourage your VA to tell you their concerns or ideas while working together. This includes providing and receiving feedback to improve your working relationship. Lastly, there should also be mutual respect.
5. Measuring the Success of the Virtual Assistant Services
With clear expectations and communications set, it’ll be easier to measure the performance of your VA and make adjustments as needed. This includes tracking KPIs such as productivity, promptness, and customer satisfaction.
We suggest doing regular check-ins more frequently as you onboard your VA, and then performance reviews every few months or as the work changes. With these evaluations, you can determine if you should grow your outsource team or continue with your current assistant.
Some virtual assistant outsourcing companies can help you manage and evaluate your VA’s performance to make it more streamlined.
Hire Virtual Assistants for Your Tech Company with Magic!
Hiring a virtual assistant is a smart solution for your tech company if you want to improve operations and hit goals more quickly and efficiently while also saving money.
Keep up with the trends and demands in the tech industry by outsourcing virtual assistant services from Magic. We’ll source and screen the right virtual assistant for your tech company based on your needs and preferences.
Get started with Magic to find out how you can reap the benefits of hiring a virtual assistant!
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