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  • General admin
  • Executive admin
  • Customer service
  • Bookkeeping
  • Comparisons
  • Delegation
  • Growth + productivity
A sales assistant reviewing notes in a round gradient frame, with a dashed path to search, email and check tiles and a "Meeting booked" label
B2B sales,Growth + productivity

How to generate leads for inbound and outbound sales

Leads are crucial to your sales funnel as they can turn into customers and ambassadors for your business. Decide what actions to take on how to generate leads by learning...
Li Ramos
Content Writer
A rounded violet calculator on a deep violet background, with a handwritten note "Books balanced" and an arrow
A rounded violet calculator on a deep violet background, with a handwritten note "Books balanced" and an arrow
Bookkeeping,Guides

Bookkeeping for small business: tips to manage your finances

Bookkeeping for small businesses concerns past affairs while finance management goes into their future. A bookkeeping virtual assistant will take the pains out of managing your finances so you can...
A support assistant answering customer emails at his desk, with a "Refund sent to Dana" notification and a "Ticket closed" label
A support assistant answering customer emails at his desk, with a "Refund sent to Dana" notification and a "Ticket closed" label
Customer service,Guides

5 de-escalation techniques for customer service success

Talking to a complaining customer can be tricky but you can turn this situation into a positive outcome! Ease the tension and effectively resolve the conflict with five proven de-escalation...
An assistant in a round gradient frame, with a dashed path to three tiles: a chat bubble, a magnifier and a check
An assistant in a round gradient frame, with a dashed path to three tiles: a chat bubble, a magnifier and a check
Customer service,Guides

How to identify customer pain points and resolve them

Understanding customer pain points can help nurture prospects for better chances of closing deals. Read on how you can pinpoint and fix different types of customer journey pain points with...
A smiling assistant holding a tablet inside a pink and blue shape, with a handwritten note "Human, not AI" and an arrow pointing at him
A smiling assistant holding a tablet inside a pink and blue shape, with a handwritten note "Human, not AI" and an arrow pointing at him
Delegation,Updates

Magic — your remote workforce

Magic is a flexible, on-demand workforce solution that’s shaking up how outsourcing works. We believe in solving problems quickly even if it’s just a temporary but effective solution to create...
Three rounded plant pots growing in size from a sprout to a full plant
Three rounded plant pots growing in size from a sprout to a full plant
Growth + productivity,Guides

Business improvement: accelerate business growth with Magic

As a small business owner, you have to actively determine how to accelerate business growth using robust strategies and best practices. Discover 6 business improvement tips that Magic can help...
A bookkeeper checking a pile of receipts with a calculator beside her laptop
A bookkeeper checking a pile of receipts with a calculator beside her laptop
Bookkeeping,Guides

Bookkeeping service for startups: why hire a bookkeeping assistant

Startups and small businesses have to watch their money closely. Startup bookkeeping is what tells you where the money went and whether you can afford the next hire. The problem...

A customer support specialist with a headset typing a reply on his laptop
A customer support specialist with a headset typing a reply on his laptop
Customer service,Guides

Escalation management: how to deal with customer complaints

Escalation management gives your support team the capacity to handle tricky customer complaints. Implement the best practices for issue escalation processes with a Magic Assistant....
A smiling executive assistant holding a clipboard inside a pink and blue shape, with a handwritten note "Plan. Act. Monitor." and an arrow pointing at her
A smiling executive assistant holding a clipboard inside a pink and blue shape, with a handwritten note "Plan. Act. Monitor." and an arrow pointing at her
Build my business,General admin

Long-term business goals: 3 steps to hit targets with a Magic assistant

Plan, act, and monitor are the three main steps you need to take to achieve long-term business goals. Find out how your Magic assistant can help you work towards those...
A rounded card file box of contact cards, the front card lifted
A rounded card file box of contact cards, the front card lifted
Growth + productivity

Hiring a virtual assistant for CRM database management

Whether big or small, businesses can benefit from hiring a virtual assistant to manage their CRM database. Read more to learn how Magic can help you improve your customer relations...
A smiling virtual assistant holding an open laptop inside a pink and blue shape, with a handwritten note "Hand it off" and an arrow pointing at him
A smiling virtual assistant holding an open laptop inside a pink and blue shape, with a handwritten note "Hand it off" and an arrow pointing at him
Build my business,Delegation

Why delegate business tasks: 5 benefits of working with Magic

Delegation in business can empower your team and a virtual assistant is a cost-efficient way to do it, especially for hard-to-fill roles and fluctuating workloads. Take advantage of the benefits...
Two colleagues talking through a plan together on one laptop
Two colleagues talking through a plan together on one laptop
Growth + productivity

Business communication: an integral part of a successful entrepreneurship

Business communication is naturally ingrained in any team—a CEO making an announcement to their members, a marketing assistant relaying ideas to their web designer or a company’s online forum for...
Customer service,Guides

Measuring customer satisfaction in 5 incredibly easy steps

Measuring customer satisfaction is comparing expectations vs. reality. It’s an influential process that helps improve specific areas in customer experience. Swamped with customer support work? Delegate tasks to a Magic...
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