Magic Workspace Basic Troubleshooting Guide

Magic Workspace App

For any issue with the Magic Workspace App:

1. Click the gear icon at the top right of the app, scroll down, and click Send Diagnostics to send app diagnostics directly to our engineering team.

   

2. Fill out this form to report the issue.

Need to uninstall the app? See Guide Through Technical Issues. To install it again, see Magic Workspace App.

Web Workspace

For any issue with the web Workspace, please follow the Basic Troubleshooting Steps first:

1. Reload your page.

2. Log out from your Workspace account.

3. Close the Google Chrome window.

4. Open a new Google Chrome window.

5. Clear browsing data:

   • Click the 3 dots on the upper right corner of your window.
   • Click Settings, then select Privacy and Security.
   • Click Clear Browsing Data.
   • Under the Basic tab, make sure all 3 boxes are checked, then click Clear data.

6. Reinstall the MagicGPT Chrome Extension.

7. Log in again to your Workspace account from this link.

Most Common Issues

Client’s team or organization is not appearing on Workspace

If the team or organization does not appear on your Workspace account after starting your shift with the client, please wait for up to 30 minutes.

Web Workspace clocks out after an hour

Learn more about your schedule in Magic Workspace Dashboard (Web).

Using the Magic Workspace App? It doesn’t clock you out on its own. See Clocking In and Out for the steps.

Workspace loading issues

This may be due to a network issue and often resolves itself after a few minutes. Please allow a 5-minute waiting period before trying again.

If the issue doesn’t resolve, proceed with the Basic Troubleshooting Steps.