A common misconception about outsourcing business services is that only big companies do it. But that’s far from the truth! No matter the business size and industry, you can reap many benefits from outsourcing.
As you grow your business, work piles up. With outsourced services, you can easily access quality results and expertise at a low cost. Whether you’re using a remote team to fill a gap in your company or support your current staff, there’s a wide range of tasks and functions you can outsource.
Kickstart your business process outsourcing journey with ten of the most in-demand outsourcing services you can get from Magic!
- Business process outsourcing lets you focus on core competencies while delegating non-core activities to a trusted partner.
- Easily fill a work gap or support your team by getting outsourced services for your growing business. Outsourcing can also boost efficiency and cost savings, and give you access to specialized expertise.
- When choosing from the best outsourcing companies, consider the quality of customer support, expertise, reputation, and pricing that best suits your needs.
Outsourcing Business Services to Drive Performance
Outsourcing is the practice of hiring a third party for a business function or tasks from an external source rather than doing them in-house. When you outsource, you can boost efficiency, reduce costs, and get specialized expertise.
Whether you’re choosing to outsource to accelerate business growth or minimize admin tasks on your plate, Magic offers a roster of in-demand outsourced services to drive business performance. Here, we explore ten tasks you could send to your remote team.
1. Virtual Assistant Outsourcing
Administrative tasks are‌ vital to any business. That said, they can become repetitive and take up most of your time. Cross routine work on your to-do list with virtual administrative assistant services to be more productive.
Magic Virtual Assistants are college-educated and trained remote workers who are within our top 3% of applicants. They can handle a wide range of admin duties such as:
Data entry
Data entry may be a huge productivity blocker, but you can’t just drop these responsibilities.
It is still a crucial task for keeping and organizing data and files, especially in an online database. It makes information sharing among your team members easier and faster, making business processes more streamlined.
Calendar Management
Other VA outsourced services include managing your calendar and email, booking appointments, and keeping track of the progress of your projects. As a busy business owner, setting up a meeting and finding a time that works for everyone can take up a lot of your time. Let a VA do the scheduling for you.
Research
Relevant and accurate information is fuel to growing your business. Be it market research, competitive analysis, or customer surveys, a remote team can help you with research work. This way, you can have a more data-driven approach to scaling up.
Transcription
While growing your business, you’ll be in a lot of meetings with a lot of different topics to remember. Be it with your team, business partners, or clients, business transcription lets you record crucial information from these meetings without taking extra time.
A virtual assistant can join your meetings and take minutes, as well as transcribe audio and video files. Meeting transcription makes is an organized and accessible way of sharing information across your teams.
Recruiting sourcing
As you scale operations, you’ll need people to fill in the work gaps.
Recruitment can be hard and small businesses face unique hiring challenges, so you’ll need all the help you can get. A VA can speed up the hiring process without compromising the quality of your hires. They can also ensure that the onboarding and offboarding processes for employees go smoothly.
2. Sales Outsourcing Services
Sales drive revenue and more revenue is a good goal for any business owner. Your sales team shoulders a huge responsibility, so it’s important to give them the support they need.
Sales work isn’t guesswork. There’s a lot of data and research that goes into closing a deal. To keep your sales team focused on the endgame, you can outsource sales processes, such as:
Data scrubbing
When researching and pursuing potential customers, you accumulate a lot of data. This can make your sales process inefficient, which means unnecessary costs. Get help sifting through, sorting, and managing your CRM data and other online databases.
Through sales outsourcing services, you can remove irrelevant data and keep your sales team focused on closing deals.
Lead generation
Getting quality leads is key to filling in the top of your funnel. But, finding quality leads can be time-consuming and costly.
Outsource business lead generation services to streamline your sales cycle. Your remote team can also take on cold calling, appointment setting, and building customer relationships while your internal sales team focuses on more value-adding activities.
You wear many hats as a business owner, but you’ll need people with the right skills and expertise to grow your business. Build a virtual sales team and start making the shift to remote work.
Outsourcing business services, like connecting with leads, preparing reports, and pursuing new business reduces the workload for your team. You can still be involved in the day-to-day business activities, but you’ll no longer have to be the one to handle everything.
3. Customer Service Outsourcing
Happy customers means more business, so providing an amazing customer experience is a non-negotiable. Customers’ needs should be met even after their purchase, which can be taxing for small businesses.
Be it email, chat, or phone, you can outsource customer support to provide responsive and relevant interactions. Handle queries, resolve issues, and provide tailored assistance with Magic’s 24/7 AI-powered virtual customer support.
4. Accounting Outsourcing
As a business owner, you need to be smart with your finances. To cut costs, most would take on accounting and bookkeeping tasks themselves, which takes up too much of their time. There’s also the risk of overlooking data and information—and mistakes can be costly!
Get outsourced services to handle your financial information and business growth. Our remote workers can handle your bookkeeping and accounting tasks, allowing you to focus on what matters most. From day-to-day financial transactions to tax preparation, we have the support you need.
5. AI Outsourcing Services
With the rise of AI generators and chatbots, more and more businesses are leveraging AI to speed up and help with work. That said, the technology is still developing, which can lead to inconsistent and undesirable results.
Augment your AI by using humans in the loop to accelerate its lifecycle. Magic’s remote workforce can classify, annotate, transcribe, translate, catalog, and evaluate models for your business.
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Getting the Best Business Outsourcing Process Partner
Before anything else, of course, you need to find the right service provider for your growing business. You have the best outsourcing companies in this market today, so it’s just a matter of choosing the one most suitable for your needs.
1. Expertise and Reputation
When you’re getting help, of course, it’s only logical to get it from the expert.
The first thing you need to look for in an outsourcing company is their background to see if they align with your goals and needs. For instance, if you need to outsource customer support, then it’s best to look into customer service outsourcing firms.
From there, you should research outsourcing firms such as the quality of results they provide to their clients. Check out reviews and testimonials from their clients on different platforms as well.
2. Cost-effective Pricing
One of the main reasons you’re outsourcing business services is to save time and money. So, it’s only right to look for a company that’ll give you great results at a lower cost.
It’s important to look for a firm that suits your budget and preferences. There are many outsourcing firms that offer flexible plans to match your needs. This way, you can get more value out of your money.
 3. Flexibility and Customization
For a growing business, there will be times when you need to scale up or down based on your unique needs. Business outsourcing process (BPO) can make scaling easier with tailored contracts with access to a global talent pool.
Consider if you want to go offshore or nearshore outsourced services. Also, look into the flexible resources and specialized expertise that service providers offer and decide from there.
4. Ease of Communication and Collaboration
One more factor you should take into account is how you’re going to work with your outsourcing partner. With remote work, setting up a good line of communication and working relationship ‌will make sure things are done the right way.
Look into outsourcing firms that already use the tools and software you use for business. This streamlines the workflow for easier communication and collaboration.
5. Customer support quality
No matter how much you prepare and make sure everything goes well, some issues may still arise. It’s important to get an outsourcing company that provides good customer support for times like this—and even helps reduce such risks.
Great customer support is also a mark of a business outsourcing process company’s positive reputation, which equals high-quality services as well. It can help you further improve efficiency and communication down the road.
Magic: Modern Outsourcing Services for Your Business Needs
Business process outsourcing is a great option for growing businesses looking for an affordable but effective way to get work done. Outsourcing lets you focus on core competencies while delegating non-core activities to a trusted partner.
In today’s competitive business climate, Magic’s remote workforce can be a powerful tool for growth and success. Get started now with our modern outsourcing business services to scale your business!
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