Dedicated Customer Support Assistants - Magic Virtual Assistant

grow your business with

Customer support assistants


The New York Times

let magic keep your customers happy

We source, screen, and train CSRs that matches your company’s SOPs and workflows.

Top candidates that match your needs.

Assistants on our roster are rigorously screened. Then we pick the one best suited to your needs.

Hassle-free, flexible help.

Get matched with an assistant within 48 hours. We do all the screening and sourcing for you.

Fully Integrated Remote CSRs

Your dedicated CSR works through your platform of choice, and learns as they work to produce better results.

Only $10 an hour.

Billed weekly, for 10-40 hours each week. No monthly or yearly commitment.

Specialized sales Assistants


Training and Templates

Assistants can use canned responses or follow templates and instructions to handle simple, common concerns⁠ — so you only have to step in for more complex issues.

Back-Office Support

Give your Dedicated Assistant access to your back-office software and they can manage orders, process refunds and update documentation for you.

Review and Approve

With your remote CSR handling routine tasks and learning from experience, all you’ll need to do is review and approve their work.

Get as Much (or as Little) Help as You Need

Billing is calculated weekly and you can add to your plan or reduce it as needed. Get extra hours as soon as you need them, and additional assistants in as little as 48 hours.

thrive with Magic

Case Studies

We go through

Hundreds of candidates to find you the best one

1. In-depth questionnaire

We make sure the candidate passes our thorough interview questionnaire.

2. Initial Screening

Based on the candidate’s resume and interview, we screen them and rate their qualifications.

3. Matching with client (2nd screening)

When you need an assistant, we interview the candidate again. We explain the job and screen for specific skills and characteristics. If it’s a good fit, we match them with you.

Adding people to your team made easy

We get your assistant in 48 hours.

Just tell us what you need.


How do I work with my assistant?

Any way you’d like! Your assistant can hop into any app or workflow you’re already using. For example, if you communicate primarily via email, your assistant will email you. If you use WhatsApp, your assistant will chat with you there. If you prefer talking on the phone, your assistant will call you, etc.

What happens if I want a different assistant, my assistant quits, or if I need to scale my hours up or down?

Just let us know and we’ll handle it. If your assistant quits mid-week or you need a different assistant, we will work quickly to replace them. If you want to change their schedule and adjust how many hours they work per week, tell us and we’ll make the adjustment.

What if my assistant works overtime?

That’s totally fine! If you and your assistant agree, your assistant can work overtime. Overtime must be confirmed over text or email by both you and the assistant. This is to ensure that you’ve clearly approved every hour of overtime worked.

What if my assistant goes on vacation/gets sick?

Not a problem. You won’t be charged if your assistant needs to take time off if they get sick or go on vacation.

I need someone with a specialized skill (e.g. 3D graphics, speaks Italian, strong sales skills, etc.). Can you find someone for me? Is it still at $10/hour?

Yes, we can find you someone with specialized skills, in most cases, within two to four weeks. While rates start at $10/hour, they may increase depending on how specialized the role is.

Who are the assistants? Where are they located?

Magic is fully remote and has employees and contractors worldwide, with a focus on the United States and Asia. Our operational headquarters is located in Manila. We hire smart generalists who are resourceful, fast on the computer, 100% fluent in English, and who have graduated from one of the top 5 universities in the Philippines.

Our assistants are looking to work remotely for a cool startup or small to midsize business. We do not operate a “call center”—we have a screening process for the companies we work with, and we pay our assistants significantly above market rate.

Magic Dedicated Assistants are paid $5 per hour, which is above the Philippines’ minimum wage of $9 per day (source).

Does overtime come with added charges for the user? Are Dedicated Assistants paid a premium on their hourly wage overtime?

There is no additional fee for additional hours.  Both the Dedicated Assistant and the user must come to an agreement on any increases. Users have the option to hire additional assistants as needed.

Are Dedicated Assistants college-educated? Or what education equivalency do they have?

Yes. In fact, more than 90% of Dedicated Assistants have a college degree with more than 20% coming from the top four universities nationwide and 29% coming from the top 20 universities nationwide based on Magic data from November 2020 to March 2021.

How does Magic vet through the job seekers to find my right match?

Magic leverages a proprietary selection criteria and multi-step process to vet assistants and find the best match for each Magic entrepreneur. This process includes an in-depth questionnaire, live interview, and screening call with the potential entrepreneur to ensure users are matched with the right Dedicated Assistant

Can users hire their Dedicated Assistant to their team?

Magic Dedicated Assistants work as a valuable extension of a user’s already-existing teams. If a User chooses to provide an assistant with employee benefits, Magic will continue to handle the payroll and the Dedicated Assistant will receive 100% of all bonuses, raises, healthcare and other benefits.

Can I use an assistant for long-term work? How do I know they stay on for the duration of the project?

Yes! As part of its comprehensive vetting process, Magic verifies a user’s desired term length and matches Assistants based on that time frame.

What If my Assistant goes on vacation or gets sick?

Your assistant is an independently contracted worker. You won’t be charged if your assistant needs to take time off if they get sick or go on vacation.

Login as a


Login as an


Login as an


New: Magic Dedicated Assistant, starting at $10/hour.