How Magic Helped The Boost Pad in Optimizing Information Flows
The Boost Pad is a business incubator in the Greater Charlotte region of
We source, screen, and train CSRs that matches your company’s SOPs and workflows.
Assistants on our roster are rigorously screened. Then we pick the one best suited to your needs.
Get matched with an assistant within 48 hours. We do all the screening and sourcing for you.
Your dedicated CSR works through your platform of choice, and learns as they work to produce better results.
Billed weekly, for 10-40 hours each week. No monthly or yearly commitment.
Assistants can use canned responses or follow templates and instructions to handle simple, common concerns — so you only have to step in for more complex issues.
Give your Dedicated Assistant access to your back-office software and they can manage orders, process refunds and update documentation for you.
With your remote CSR handling routine tasks and learning from experience, all you’ll need to do is review and approve their work.
Billing is calculated weekly and you can add to your plan or reduce it as needed. Get extra hours as soon as you need them, and additional assistants in as little as 48 hours.
The Boost Pad is a business incubator in the Greater Charlotte region of
Scharf Industries are retail experts. Featured among Inc Magazine’s 5,000 Fastest Growing Companies
When the COVID-19 pandemic hit the country, Truffle Shuffle had just gotten its
We make sure the candidate passes our thorough interview questionnaire.
Based on the candidate’s resume and interview, we screen them and rate their qualifications.
When you need an assistant, we interview the candidate again. We explain the job and screen for specific skills and characteristics. If it’s a good fit, we match them with you.
Just tell us what you need.
Any way you’d like! Your assistant can hop into any app or workflow you’re already using. For example, if you communicate primarily via email, your assistant will email you. If you use WhatsApp, your assistant will chat with you there. If you prefer talking on the phone, your assistant will call you, etc.
Just let us know and we’ll handle it. If your assistant quits mid-week or you need a different assistant, we will work quickly to replace them. If you want to change their schedule and adjust how many hours they work per week, tell us and we’ll make the adjustment.
That’s totally fine! If you and your assistant agree, your assistant can work overtime. Overtime must be confirmed over text or email by both you and the assistant. This is to ensure that you’ve clearly approved every hour of overtime worked.
Not a problem. You won’t be charged if your assistant needs to take time off if they get sick or go on vacation.
Yes, we can find you someone with specialized skills, in most cases, within two to four weeks. While rates start at $10/hour, they may increase depending on how specialized the role is.
Magic is fully remote and has employees and contractors worldwide, with a focus on the United States and Asia. Our operational headquarters is located in Manila. We hire smart generalists who are resourceful, fast on the computer, 100% fluent in English, and who have graduated from one of the top 5 universities in the Philippines.
Our assistants are looking to work remotely for a cool startup or small to midsize business. We do not operate a “call center”—we have a screening process for the companies we work with, and we pay our assistants significantly above market rate.
Magic Dedicated Assistants are paid $5 per hour, which is above the Philippines’ minimum wage of $9 per day (source).
There is no additional fee for additional hours. Both the Dedicated Assistant and the user must come to an agreement on any increases. Users have the option to hire additional assistants as needed.
Yes. In fact, more than 90% of Dedicated Assistants have a college degree with more than 20% coming from the top four universities nationwide and 29% coming from the top 20 universities nationwide based on Magic data from November 2020 to March 2021.
Magic leverages a proprietary selection criteria and multi-step process to vet assistants and find the best match for each Magic entrepreneur. This process includes an in-depth questionnaire, live interview, and screening call with the potential entrepreneur to ensure users are matched with the right Dedicated Assistant
Magic Dedicated Assistants work as a valuable extension of a user’s already-existing teams. If a User chooses to provide an assistant with employee benefits, Magic will continue to handle the payroll and the Dedicated Assistant will receive 100% of all bonuses, raises, healthcare and other benefits.
Yes! As part of its comprehensive vetting process, Magic verifies a user’s desired term length and matches Assistants based on that time frame.
Your assistant is an independently contracted worker. You won’t be charged if your assistant needs to take time off if they get sick or go on vacation.
New: Magic Dedicated Assistant, starting at $10/hour.
