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SIMPLIFYING YOUR BUSINESS PROCESS

We Make Customer Support Outsourcing Easy

Improve customer satisfaction with our AI-powered customer support outsourcing. Handle inquiries, resolve issues and provide personalized assistance in multiple languages 24/7.

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Outsourcing for Live chat Order fulfillment Call handling Resolving customer disputes Email support Phone support Social media support

MAXIMIZING YOUR BUDGET

Cost Effective

Save as much as 70% when you hire a remote customer support team versus in-house. With a remote team, you save on salaries and don’t need to provide office space, equipment, or training.

FLEXIBILITY AT ITS BEST

Start With 1, Scale To 100

No matter your needs, we can build the customer service team you need. Whether you want one part-time assistant or a team of 100+ full-time reps, we have the high-quality talent to support your growth.

ALWAYS AT YOUR SERVICE

Service Around The Clock

In today’s ever-connected world, 24/7 customer support is a major advantage. Easily provide around-the-clock service with a wide selection of shifts to cover all timezones.

HARNESSING AI POWER

AI is our Secret Weapon

Not only do we hire the top 3% of talent, but we also empower our assistants with MagicAI, our proprietary AI software. With MagicAI, your customer support outsourcing team can rewrite emails, respond to customers, handle phone calls, and generate scripts in the blink of an eye.

QUALITY AT THE FOREFRONT

Trained & Talented Teams

Every Magic customer support assistant is trained on current tools and has graduated from extensive internal training and practice. We run through scripts and make sure our remote workers are trained to a top standard.

TRANSPARENCY AND TRUST

No Contracts or Hidden Fees

With Magic customer support outsourcing, you run the show. With no contracts or hidden fees, you can choose how many hours your team works and when. Start with 20 hours per week and scale up to 24/7 customer support, depending on your goals.

Fully Equipped right out the box

Customer Support Tools

Success Stories and Testimonials

Hear it from Our Users

Jon Thomas <span style="font-size: 12px; text-transform: uppercase; letter-spacing: 3px; display: block; margin-top: 10px;">Trust Pilot Review</span>
Jon Thomas Trust Pilot Review

I've adored my assistant since the day I hired him. He is wonderful, intelligent, respectful, always on time and ahead of deadlines, pays close attention to detail, and just overall amazing!

Tim <span style="font-size: 12px; text-transform: uppercase; letter-spacing: 3px; display: block; margin-top: 10px;">Trust Pilot Review</span>
Tim Trust Pilot Review

Communication, clarity, consistency have been some of the foundational features that I’ve enjoyed in my experience with Magic. They’ve been extremely pivotal in the growth of my company.

 David Bronner <span style="font-size: 12px; text-transform: uppercase; letter-spacing: 3px; display: block; margin-top: 10px;">Trust Pilot Review</span>
David Bronner Trust Pilot Review

At first, I was concerned that the distance would be an issue, but it has not been. I am fortunate to have an assistant, who is responsible, qualified and pleasant to deal with.

As featured in
TechCrunch
Fortune
The New York Times
Wired
Outsourcing for all your needs

Outsourcing for Live chat Order fulfillment Call handling Resolving customer disputes Email support Phone support Social media support

Streamline your tasks and free up your time with Magic

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Learn More About Sales Outsourcing​

Want to learn even more about customer support outsourcing? Download our eBook to explore the many possibilities of working with a remote customer support team.

Free eBook
Featured

Grow Your Sales Pipeline With Sales Outsourcing

In our sales outsourcing eBook, we explain exactly how a remote sales team can help you grow your business.

Trusted by Awesome Clients

Patrick Curley
Patrick Curley
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CEO of Yachtlife
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"[Magic] allows me to... develop better relationships, handle clients better, [and] create an overall better customer experience. The assistants are getting along with the rest of the company, they’re producing good results."

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Andrew Scharf
Andrew Scharf
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Scharf Industries, LLC
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“I have found our virtual assistant to be a very quick learner and very eager to get the job done correctly and in a timely manner. [...] In the future… every Fortune 500 company should consider [Magic] as a viable long-term solution in order to scale their business in a cost-effective manner.”

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Vin Alex Alessi
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“As a customer for years, I have used Magic [...] for a wide variety of tasks. [...] I have found that responsiveness of my assistant to be consistent and within 24 hours. I have never had an information leak or security breach. The cost for the value I get is really marginal, [...]. I would, and frequently do, recommend Magic to my friends and colleagues with similar needs.”
Sean
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“Magic is fantastic. They've become a force multiplier for me... you know all those things where you have an idea you like but you're busy with other stuff? A quick message to Magic allows you to not lose that initiative.”
Steven Lewis
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“I don’t think of Mark as an assistant, I think of him as more of a team member. […] Because he has the desire to do more, and he’s just been very gracious and humble in the way that he’s been a part of our team.”
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Streamline your tasks and free up your time with Magic

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Ready to Get Started?

Step 1

Discovery

We have 7 years of experience operating in emerging markets and we only source the top 3% of candidates. During your consultation call we’ll learn about your business needs and match you with the right team.

Step 2

Onboarding

Once you’re matched with the ideal team, we’ll onboard them so they can start working for you immediately.

Step 3

Get results

Our service dashboard makes it easy to manage your workers and track their progress. We can help you modify your team or their schedules to hit your business targets.

Get Started

Blog

Keep up with the latest trends

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