Improve customer satisfaction with our AI-powered customer support outsourcing. Handle inquiries, resolve issues and provide personalized assistance in multiple languages 24/7.
Save as much as 70% when you hire a remote customer support team versus in-house. With a remote team, you save on salaries and don’t need to provide office space, equipment, or training.
No matter your needs, we can build the customer service team you need. Whether you want one part-time assistant or a team of 100+ full-time reps, we have the high-quality talent to support your growth.
In today’s ever-connected world, 24/7 customer support is a major advantage. Easily provide around-the-clock service with a wide selection of shifts to cover all timezones.
Not only do we hire the top 3% of talent, but we also empower our assistants with MagicAI, our proprietary AI software. With MagicAI, your customer support outsourcing team can rewrite emails, respond to customers, handle phone calls, and generate scripts in the blink of an eye.
Every Magic customer support assistant is trained on current tools and has graduated from extensive internal training and practice. We run through scripts and make sure our remote workers are trained to a top standard.
With Magic customer support outsourcing, you run the show. With no contracts or hidden fees, you can choose how many hours your team works and when. Start with 20 hours per week and scale up to 24/7 customer support, depending on your goals.
I've adored my assistant since the day I hired him. He is wonderful, intelligent, respectful, always on time and ahead of deadlines, pays close attention to detail, and just overall amazing!
Communication, clarity, consistency have been some of the foundational features that I’ve enjoyed in my experience with Magic. They’ve been extremely pivotal in the growth of my company.
At first, I was concerned that the distance would be an issue, but it has not been. I am fortunate to have an assistant, who is responsible, qualified and pleasant to deal with.
Streamline your tasks and free up your time with Magic
Want to learn even more about customer support outsourcing? Download our eBook to explore the many possibilities of working with a remote customer support team.
In our sales outsourcing eBook, we explain exactly how a remote sales team can help you grow your business.
Step 1
We have 7 years of experience operating in emerging markets and we only source the top 3% of candidates. During your consultation call we’ll learn about your business needs and match you with the right team.
Step 2
Once you’re matched with the ideal team, we’ll onboard them so they can start working for you immediately.
Step 3
Our service dashboard makes it easy to manage your workers and track their progress. We can help you modify your team or their schedules to hit your business targets.
