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  • Comparisons
  • Delegation
  • Growth + productivity
A card file of contact cards on a deep violet background, with a handwritten note "Hire in 5 steps" and an arrow
General admin,Guides

How to hire a virtual assistant in 5 easy steps

Struggling to get a virtual assistant for your business? Unlock more time and efficiency with the perfect hire using our practical guide. We talk about the basics and five easy...
David Merriman
Co-founder, Magic
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A small rounded solar panel beside a pink sun disc, with an "Install booked" notification
General admin,Guides

5 reasons why a solar panel business needs a Magic assistant

With Magic’s flexibility and expertise, here’s how a Magic Assistant can be a cost-efficient solution for a solar panel business....
An open gift box with a satin bow on a deep violet background, with a handwritten note "Repeat buyers" and an arrow
An open gift box with a satin bow on a deep violet background, with a handwritten note "Repeat buyers" and an arrow
Customer service,Guides

Importance of customer retention: how to win lifetime buyers

While customer acquisition is crucial to business, winning customers for life is more profitable over time. Read on about 5 proven strategies that underline the importance of customer retention to...
A rounded violet calculator on a deep violet background, with a handwritten note "Books balanced" and an arrow
A rounded violet calculator on a deep violet background, with a handwritten note "Books balanced" and an arrow
Bookkeeping,Guides

Bookkeeping for small business: tips to manage your finances

Bookkeeping for small businesses concerns past affairs while finance management goes into their future. A bookkeeping virtual assistant will take the pains out of managing your finances so you can...
A support assistant answering customer emails at his desk, with a "Refund sent to Dana" notification and a "Ticket closed" label
A support assistant answering customer emails at his desk, with a "Refund sent to Dana" notification and a "Ticket closed" label
Customer service,Guides

5 de-escalation techniques for customer service success

Talking to a complaining customer can be tricky but you can turn this situation into a positive outcome! Ease the tension and effectively resolve the conflict with five proven de-escalation...
An assistant in a round gradient frame, with a dashed path to three tiles: a chat bubble, a magnifier and a check
An assistant in a round gradient frame, with a dashed path to three tiles: a chat bubble, a magnifier and a check
Customer service,Guides

How to identify customer pain points and resolve them

Understanding customer pain points can help nurture prospects for better chances of closing deals. Read on how you can pinpoint and fix different types of customer journey pain points with...
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Three rounded plant pots growing in size from a sprout to a full plant
Growth + productivity,Guides

Business improvement: accelerate business growth with Magic

As a small business owner, you have to actively determine how to accelerate business growth using robust strategies and best practices. Discover 6 business improvement tips that Magic can help...
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