Magic Workspace Basic Troubleshooting Guide

For any issue with Magic Workspace, please follow the Basic Troubleshooting Steps first:

1. Reload your page
2. Log out from your Workspace Account
3. Close the Google Chrome Window
4. Open a new Google Chrome Window
5. Clear browsing data
   1. Click the 3 dots on the upper right corner of your window
   2. Click Settings then select Privacy and Security
   3. Click Clear Browsing Data
      1. Under the Basic Tab, make sure all 3 boxes are checked then click ‘Clear data’
6. Reinstall the Workspace Chrome Extension
7. Log in again to your Workspace Account from this link

Most Common Issues:

1. Client’s team or organization is not appearing on Workspace:
   1. If the team or organization does not appear on your Workspace account after starting your shift with the client, please wait for up to 30 minutes.
2. Workspace automatically clocks out after an hour:
   1. Learn more about the Automatic Clock Out feature here.
3. Workspace loading issues:
   1. This may be due to a network issue and often resolves itself after a few minutes. Please allow a 5-minute waiting period before trying again.
   2. If the issue doesn’t resolve, proceed with the Basic Troubleshooting Steps.

If issues persist after following the steps, please document the error with a screen recording and reach out for assistance via Marker.io, through your Account Lead, or to the Support Team.