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Magic Executive Assistant Blogs

Cost Analysis: In-House Employee vs. Virtual Assistant
Picture of Avery Conlan
Avery Conlan

Content Writer

October 15, 2025
Every business leader eventually hits a point where the workload outpaces the team. Emails pile up, customer calls slip through, and the “urgent” side of the business steals time away from the “important.” That’s usually when the big question lands on the table: do I hire someone full-time, or do...
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5 De-Escalation Techniques for Customer Service Success
Picture of Li Ramos
Li Ramos

Content Writer

June 16, 2022
Talking to a complaining customer can be tricky but you can turn this situation into a positive outcome! Ease the tension and effectively resolve the conflict with five proven de-escalation techniques for customer service representatives.
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Business owner talking to a customer
How to Identify Customer Pain Points and Resolve Them
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Li Ramos

Content Writer

June 14, 2022
Understanding customer pain points can help nurture prospects for better chances of closing deals. Read on how you can pinpoint and fix different types of customer journey pain points with Magic.
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how to identify customer pain points
Magic — Your Remote Workforce
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Li Ramos

Content Writer

June 8, 2022
Magic is a flexible, on-demand workforce solution that’s shaking up how outsourcing works. We believe in solving problems quickly even if it’s just a temporary but effective solution to create a permanent one. Read on to learn more about us!
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Magic Team in a meeting
Business Improvement: Accelerate Business Growth With Magic
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Li Ramos

Content Writer

June 6, 2022
As a small business owner, you have to actively determine how to accelerate business growth using robust strategies and best practices. Discover 6 business improvement tips that Magic can help you with in growing your company!
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accelerate business growth
Bookkeeping Service for Startups: Why Hire a Bookkeeping Assistant
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Li Ramos

Content Writer

June 3, 2022
Business owners may feel that they shouldn't spend on bookkeeping services so they end up taking on the task themselves. However, hiring a virtual bookkeeping assistant can gear your startup to a positive cash flow and business growth.
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virtual assistant bookkeeper
Startups & SMEs: 7 Best Advice From Successful Entrepreneurs
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Franchesca Palattao

Content Writer

June 2, 2022
Starting a business is never easy—just ask any entrepreneur out there. But facing challenges at the beginning does not always mean it’s over for you. Read more about how these successful entrepreneurs overcame their setbacks with these 7 business tips for startups.
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Business owner using his laptop
5 Ways to Overcome Small Business Challenges with Magic
Picture of Franchesca Palattao
Franchesca Palattao

Content Writer

June 1, 2022
You can get matched with a Magic virtual assistant that can take on your specific needs and other small business challenges. Read more to learn how!
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Business owners talking about their plans
Escalation Management: How to Deal With Customer Complaints
Picture of Li Ramos
Li Ramos

Content Writer

May 30, 2022
Escalation management gives your support team the capacity to handle tricky customer complaints. Implement the best practices for issue escalation processes with a Magic Assistant.
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escalation management
Long-Term Business Goals: 3 Steps To Hit Targets With A Magic Assistant
Picture of Jacqueline Florida
Jacqueline Florida

Content Writer

May 29, 2022
Plan, act, and monitor are the three main steps you need to take to achieve long-term business goals. Find out how your Magic assistant can help you work towards those goals.
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