Establishing a business is a challenge, especially for startups or small or medium-sized enterprises (SMEs) that don’t have a lot of resources to work with. It’s easy to get overwhelmed by all the business areas to manage, decisions to make, and steps to take. However, it’s now easy to hire a dedicated assistant who will help you work better and more effectively.
In this article, we’ll discuss how hiring your own dedicated assistant empowers you to enhance business processes like customer services and cybersecurity to cut operational costs — and why Magic is the team to call when it comes to providing dedicated support services.
What does a personal assistant do?
A personal assistant can handle a wide array of tasks. These depend on what you want to delegate, such as administration, business development, sales, or customer support. They take on routine or recurring tasks to give SMEs and startup owners like you more time in creating better strategies for business success.
Here are different kinds of dedicated assistants you can hire:
1. Generalist Personal Assistant
This virtual secretary or virtual PA carry out administrative tasks such as documentation, data entry, calendar and appointment management, and email response. They help lessen your workload so you can do more of your core duties.
Tasks can come from a certain department, team, or executive to get things done quickly and efficiently. Virtual personal assistants can adapt to a range of software programs and tools to accomplish tasks more efficiently.
2. Virtual Sales Assistant
This kind of personal assistant takes on sales related tasks so your team can focus on closing deals. They help with your lead generation strategies by setting appointments, cold calling, and following up on leads.
A virtual sales assistant will also handle inbound and outbound calls, as well as data scrubbing to keep your sales team organized. They are proficient in using sales tools such as Salesforce, Hubspot, LinkedIn Sales Navigator, ClickFunnels, and more.
3. Virtual Customer Support Agents
This virtual assistant help you deal with customers so you can provide a better experience and, consequently, boost sales. They are experienced customer support agents who will handle your support tickets across a wide range of platforms.
They will manage customer queries via phone, email, or chat support. Some customer support tools they use include Zendesk, Airtable, Freshdesk, AMZ CRM, and the like.
Are you looking for a specialized personal assistant suitable for your SME or startup business? Check out Magic Virtual Assistants and let us know what kind of personal assistant you’re looking for. We’ll make sure to provide you with top matches within 72 hours!
Customize Your Virtual Team Based on Your Needs
What tasks can you delegate to a virtual assistant?
Boost your SME or startup business success by determining which tasks you can delegate to dedicated assistants. This allows more time to focus on your key business functions such as deciding plans, events, and strategies to boost your expansion, visibility, and sales.
Here are tasks worth mentioning:
1. Administrative Tasks
Your personal assistant will handle your administrative tasks so you can concentrate on the bigger picture including boosting sales, scaling up to be more competitive in the market, and expanding your business.
So, feel free to delegate record-keeping, phone and email inquiries, calendar and scheduling management, and post and delivery tracking as personal assistant tasks.
2. Dedicated customer service
Hiring a dedicated assistant to handle your customer support allows your clients to get prompt, personalized solutions to their concerns.
Be sure to delegate this task to someone with the patience and professionalism to deal with the most difficult and irate customers. A people-first attitude goes a long way towards winning disgruntled clients over and keeping happy ones loyal to your business.
3. Cybersecurity Services
Digital advancement opens doors to the whole world wide web, but it can also expose you to the threat of data breaches and cyber attacks.
In fact, a 2021 Data Breach Report found a 68% increase in data compromises alone compared to 2020. Without updated security features in place, can you imagine the dangers that could threaten websites, tools, and applications?
Secure your digital assets when you hire expert dedicated assistants to handle your cybersecurity services. This way, you ensure proper monitoring and protection of your website and business from data breaches and cyber attacks, especially to your network, cloud, internet of things (IoT), and overall critical infrastructure cybersecurity.
How to hire a personal assistant?
We acknowledge the importance of finding the perfect small business virtual customer care professional for SME or startup business assistance needs. So, with just one call to discuss things, you can have the top candidates to interview and decide who to hire as your dedicated assistant within three days!
Magic provides you with top candidates matching your specific needs from our pool of remote personal assistants. If you want to hire a dedicated assistant, contact us today!
Match With a Vetted Virtual Assistant in 72 Hours!
