Assistants leave for new opportunities. Schedules change. Skills need to evolve with your business. This happens with any hire, anywhere. The difference is what happens next. Here’s how we’ve built systems to make transitions smooth instead of starting over.
If your assistant is temporarily unavailable
No payment for downtime
When your assistant can’t work their full hours due to illness, internet outages, or personal emergencies, you don’t pay for that time. We automatically adjust your billing.
We assess the situation directly
We meet one-on-one with your assistant to understand the issue and how quickly it can be resolved. If it’s a technical problem, we work to fix it. If they need a few days off, we keep you informed.
Use Magic 24/7 for urgent work
If something can’t wait while your assistant is away, Magic 24/7 (our on-demand team available around the clock) can handle urgent tasks immediately.
If your assistant leaves permanently
Quick replacement: Same week turnaround
If an assistant quits or moves on, we find your replacement within the same week. No waiting weeks to post jobs, screen resumes, or conduct interviews.
Structured transition and knowledge transfer
Your departing assistant works with us to document their tasks, hand off context, and create SOPs. This ensures nothing gets lost in the transition.
We use what we already know about you
We’ve already saved your workflow preferences, communication style, and task requirements. Your new assistant starts informed instead of starting from scratch.
Internal team coverage during transitions
If there’s work that can’t wait, our Magic team members step in temporarily to keep things moving while we finalize your replacement.
If you want a different assistant
Let us know what you need
Tell us what’s not working or what skills you’re looking for. We handle all the transition conversations with your assistant – no awkward confrontations on your end.
Different skills needed? We’ll rematch your current assistant
If you’re happy with your assistant but realize you need different expertise (like a dedicated marketer instead of a generalist), let us know. We’ll find them a better-fit client while matching you with the right specialist.
Risk-free replacement guarantee
We don’t charge you until you’re absolutely certain the new assistant is the right fit. If it’s not working after a few days, we keep looking at no additional cost.
We handle all HR and off-boarding
No firing conversations, no paperwork, no figuring out final payments. We manage the entire process so you can focus on your work.
Why Magic?
| Magic Rapid Replacement | Replacing on your own | |
|---|---|---|
| Fast matching | New assistant within the same week | Start the hiring process over (post jobs, screen resumes, interview candidates). Takes weeks or months |
| No starting from scratch | We’ve documented your workflow, preferences, and task history | Re-train someone new on everything from the beginning |
| Seamless handoff | Your current assistant offboards and creates SOPs for the next person | Figure out knowledge transfer yourself, if it happens at all |
| Backup coverage | Magic 24/7 and internal team step in during gaps | You’re on your own until someone new is hired |
| We manage the transition | No awkward conversations, no HR paperwork | Handle the entire firing/hiring process yourself |
| Already vetted talent | Matched from our bench of pre-trained assistants | Hope your next hire works out better than the last one |
What happens next
We train every assistant to document their work and build SOPs as they go. If they ever leave, the next person has a roadmap. Your account lead stays involved through the entire process (offboarding, matching, onboarding) so nothing gets lost. If replacement becomes a pattern, we dig into why and fix the root issue instead of cycling people through.
