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How Magic trains your virtual assistants.

5 min read

Before working with you, every Magic assistant completes training designed by executives who’ve run EA teams at top companies. They learn to finish tasks completely, communicate clearly, use AI tools, and understand what you actually want.

Finishing tasks no matter what

Your assistant learns to work through problems until the task is done. Hit a roadblock? They find another way. Don’t know how to do something? They figure it out. They don’t stop until it’s complete.

Learning new things on the spot

Your assistant is trained to do tasks they’ve never done before. They research, ask the right questions, and learn what’s needed without waiting for step-by-step training from you.

Spotting work before you ask

Your assistant learns to notice what needs doing without being told. They see patterns, catch things falling through the cracks, and take initiative on obvious next steps.

Documenting recurring work

Your assistant learns to take a task you do regularly and turn it into a process. Once documented, they handle it every time without your involvement.

Writing clear updates

Your assistant learns to tell you exactly where things stand. Not “working on it” – instead: “Called 3 plumbers, got 2 quotes, comparing pricing, will send recommendations by 5pm.”

Fast replies

Your assistant responds quickly, usually within an hour during work hours. You won’t wait around wondering if they saw your message.

Running productive meetings

Your assistant learns to prepare for your 1-on-1s by bringing questions, updates, and blockers. They make every sync count and don’t waste your time.

Using AI for routine work

Your assistant learns to use AI for data entry, research, drafting emails, and other repetitive tasks. They have unlimited access to Claude, ChatGPT, and other tools through Magic’s AI portal.

Checking AI output carefully

Your assistant is trained to catch when AI makes things up or gets details wrong. They review everything AI generates and know when to do work manually instead.

Understanding what you actually mean

Your assistant learns what you really need, not just what you said. You ask for meeting notes, they also send action items and follow-ups. You mention a client call, they prep the background without being asked.

Handling related tasks you didn’t mention

When you ask your assistant to book a flight, they also consider: Do you need a hotel? Ground transportation? Will you need to reschedule any meetings? They think through what else needs to happen.

Remembering how you like things

Your assistant tracks your preferences: how you like emails written, which airline you prefer, what time you take calls. After the first few times, they remember and do it that way automatically.

Getting better the longer they work with you

Your assistant learns your patterns over time. After a few months, they know your schedule preferences, communication style, and how you make decisions. They get more useful the longer you work together.

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