At Magic, we understand that you won’t always be able to attend work and recognize that people get sick, need time off, and that emergencies happen. At the same time, attendance and punctuality is very important.
During the first two weeks, if there are any absences, resignations, or attendance issues, pay will not be issued and the role will be closed.
Attendance and Calling out:
- If you are not able to make it to your shift, let the client know at least one hour in advance (the sooner it’s communicated, the better). Please reach out to the Support Team as well at [email protected].
- Two instances of negative feedback due to tardiness, will result in the removal from the assistant pool.
In case of an absence without prior notice:
- Assistants who do not inform their client of an absence beforehand will be removed from the assistant pool.
- If you are unable to attend a call without informing Magic beforehand, you will be unmatched with the client and you will be removed from the assistant pool.