When will my withdrawal arrive?
Your withdrawal ETA will always depend on the withdrawal method, as different methods have specific clearing times. Please note that most payment providers, especially banks, do not process payments on weekends and public holidays.
How long can I leave my money on Deel?
Deel strongly recommends that your money be withdrawn within 30 days. After 30 days has passed Deel may initiate a withdrawal for you using your most recently used withdrawal method.
How do I know what exchange rates were applied?
Before you confirm your withdrawal, Deel will calculate and display an estimate of any applicable fees and exchange rates. You will see a pop-up on the right side of the screen before confirming. These fees and rates depend on a number of factors including your payment method, contract currency, withdrawal currency, the location of your bank account. the market exchange rates, and the availability of payment processors.
Who can I reach out to if I have questions?
Please contact your Account Lead if you have any questions regarding your pay. They will coordinate internally to address your concerns.
How do currency exchange fees and rates work?
If the destination account currency does not match your withdrawal currency your bank will automatically convert your currency and charge you a fee. To avoid these fees, withdraw funds from your Deel balance in the same currency as your contract currency.
Who processes the payment?
Magic processes your payment to the Deel platform. Do not reach out to your Magic client to ask about the payout schedule.
When do I get my contract link?
You should get an email from Magic HR, before or on the day of your start date. If you haven’t received it within your first week. Please reach out to your Account Lead.
What if I have a missing payment?
Make sure to let us know and report missing payments within 7 days after a billing cut off.
How much does Deel Instant Card Transfer cost?
2% fixed fee with a minimum withdrawal amount of $5 USD, and a maximum withdrawal of $15,000.
Do I have access to Deel Instant Card Transfer?
Yes, contractors can use Instant Card Transfer in the Philippines. They can only withdraw in PHP. Do note the fees mentioned above apply.
What type of card do I need to use?
Deel Instant Card Transfer requires a Mastercard or Visa debit or credit card that is linked to a bank account.
How long does Deel Instant Card Transfer take?
Instant Card Transfers usually arrive in seconds! But it may take a few hours, depending on how fast your bank credits your funds. On rare occasions, our provider may run some additional checks on your withdrawal which may delay the process by one business day.
Can I set up automatic withdrawals with Deel Instant Card Transfer?
Yes! You can set Instant Card Transfer as your preferred withdrawal method and then toggle on the automatic withdrawal option.
Why does my withdrawal status say Additional Screening?
Occasionally, our provider may run additional checks on your withdrawal, especially if you use a different card number or cardholder name. This one-time approval process will delay your withdrawal by one business day. Once completed, future withdrawals should arrive within seconds.
Why did my bank reject my withdrawal?
This could be due to the bank’s own compliance reasons. Directly contact your bank to find out why the withdrawal was returned. You may want to use this checklist before requesting another withdrawal: Check your payment details to make sure they are accurate. Verify that your account is open/active. Verify that your account has no daily/monthly transfer limits you’ve already reached. Verify with your bank that your account can receive your selected withdrawal currency. However, if the bank doesn’t accept withdrawals through this method, you may need to use a different withdrawal method.