Ro Health is a rapidly growing medical staffing and home health agency. They operate in several states, supplying clients with health providers in roles such as school health and therapy, correctional health, and private nursing or long-term care.
Jeff Widmyer, CEO of Ro Health, saw that they needed to reduce the time spent on administrative tasks like booking flights, arranging hotels, ordering lunches, and conducting research. They had two choices: either slow down or get help. And they weren’t about to slow down.
Effective and Adaptable Assistants
Ro Health needed their innovators to focus on innovating, and that meant bringing on more hands to handle necessary business operations.
Operating in a highly regulated industry—with strict rules under employment law and healthcare regulation—Ro Health needed assistants who were detail-oriented, organized, and skilled in written communication.
Ro Health first hired Lylwenn as a general virtual assistant (GVA) to assist with administrative and clerical work.
Satisfied with her performance, they shifted her into back office operations, where she continued to produce results, with all reports turned in on time.
Ro Health first hired Lylwenn as a general virtual assistant (GVA) to assist with administrative and clerical work.
Satisfied with her performance, they shifted her into back office operations, where she continued to produce results, with all reports turned in on time.
Versatile Support Across the Board
Impressed with Llewelyn’s performance, they expanded their team, with Magic assistants supporting payroll, accounting, and legal departments.
- Rejoice was hired as a Bookkeeper/Admin.
- Justine joined as an Executive Assistant.
- Cheryl became a Senior A/R Accountant.
- Princess was hired as Jeff’s Executive Assistant.
- Eloise provided Salesforce support.
Ro Health took the same approach toward managing them as they did with their own team, setting clear expectations and offering proactive guidance.
Heightened Efficiency and Performance
Magic’s virtual assistants quickly adapted to Ro Health’s operations. Jeff appreciated their flexibility and proficiency, allowing him to delegate tasks confidently.
Jeff commended Princess in particular, saying she was “amazing.”
Abigail Johnston, General Counsel at Ro Health, also praised Lylwenn: “Thanks again for setting us up with Lyl– she’s great, and we’re really enjoying working with her.”
Ro Health sees Magic as a viable avenue for growing their team in a wide range of roles. They’re currently looking to bring on another accountant and Salesforce specialist.
And most of all, as they move toward a projected 30% growth in revenue, they’re not slowing down.
