Improve your customer experience: our trained assistants can handle inquiries, resolve issues, and provide personalized customer assistance 24/7.
Using an assistant to help manage your customer service saves you time and money and means that you can deliver a better customer experience.
Save as much as 70% with a trained assistant for customer service versus hiring in-house staff.
Hire as few or as many assistants as you needfor customer service. Whether you want one CS rep or a full team, we have the high-quality talent to support your business.
Having 24/7 customer support is a major advantage. A remote assistant can easily provide around-the-clock support, improving the quality of your customer service.
I've adored my assistant since the day I hired him. He is wonderful, intelligent, respectful, always on time and ahead of deadlines, pays close attention to detail, and just overall amazing!
Communication, clarity, consistency have been some of the foundational features that I’ve enjoyed in my experience with Magic. They’ve been extremely pivotal in the growth of my company.
At first, I was concerned that the distance would be an issue, but it has not been. I am fortunate to have an assistant, who is responsible, qualified and pleasant to deal with.
Your customer service assistants can use any virtual tools of your choice, including CRM platforms, ticketing systems, or live chat programs.
If you’re already subscribed to any widely used customer service tools or platforms, we can recruit assistants familiar with them. If you haven’t chosen specific software yet, you can ask your account manager to assist you in setting up your account and recruiting an assistant familiar with it.
All remote customer service assistants are trained in fundamental information security practices. They’re also given access to resources for further learning, which they’re encouraged to use. And if you’d like to implement further infosec measures, such as expanded onboarding training, or the use of password managers or VPNs, you can ask your account manager to help streamline the process.
Our virtual CS assistant candidates go through a multi-step screening process to guarantee you only work with the most qualified assistants. All applicants (drawn from postings on online job markets, as well as employee referrals) are vetted for:
Our customer service assistants can be further screened for proficiency in specific virtual tools or for over-the-phone communication (if the role requires it).
There are three main components to our training program: a multi-day executive assistant training course (ending with a formal assessment they must pass to complete), our library of self-paced courses, and hands-on training in a remote position.
We source top candidates from the Philippines and Latin America, two of the world’s top emerging markets.
Our assistants’ schedules are flexible: they can match your business hours, or work off-hours if you need them to. Generally, you can schedule their shift (part- or full-time) any time of day.
We can find your first candidates within 72 hours. You’ll have a chance to review their profiles and resumes, and to talk to them by video call. Once you’re satisfied with them, you can have them start work. If you’re not satisfied, we’ll get you new candidates.
Note that highly specific criteria, such as experience in niche industries or with multiple specialized tools, may take more time to recruit for.
Scaling your team up or down is easy, so that you can readily adapt to changing customer service needs. All you need to do is send a message to your account manager.
If you’re looking to scale your team down, you can immediately pause or cancel succeeding hours on any assistants of your choice.
If you’re looking to scale your team up, we can start looking for more assistants immediately if you’re using the same criteria. If not, we’ll discuss those changes with you, and then start looking. Finding further candidates takes up to seven days.
The first step is to hop on a call with our team to discuss your customer service needs.
Next, our Matching team gets to work to find you the perfect assistant. We have a bench of over 1,600 assistants ready to get to work.
Once you have your assistants, they’ll get to work! Our service dashboard makes it easy to manage your workers and track their progress and you’ll have a dedicated account manager for any questions along the way.
Want to learn even more about how customer service outsourcing can enhance your customer journey? Download our eBook to explore the many possibilities of working with a remote customer service team.
In this eBook, we explain how to save time and keep customers happy with customer service outsourcing.
