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Our Human/AI customer support assistants help teams respond to tickets within minutes, 24/7.
You integrate your Customer Support platform (Zendesk, gmail, etc.) with Magic.
Work with your account manager to create an instruction manual with canned responses for the 80% of tickets that are easy.
Give Magic access to your back-office software so can look up orders, process refunds, and update documentation.
Do a daily or weekly review with your account manager to give feedback on the 20% of tickets that are hard. We are humans, so we improve over time.
Your account manager gets to know you, your needs, and your team. This gives you:
If your team is under high load from other clients, you will always be first in line.
Give your entire team access to Magic through a single account. This gives you the ability to:
We can customize our billing procedure to whatever you need for taxes, internal reporting, etc.
Plus everything that comes with a regular Magic account (24/7 access, team of 16, etc)