Productive and efficient business processes are the key to the growth and sustainability of your business. They let you streamline communication and ensure accountability so you can avoid any work disruptions and make the most of your resources.
Business processes can also identify and mitigate bottlenecks and other issues in different areas of your business. This way, you can better manage and enhance your product or service and customer experience to keep up with volatile demands and trends in the industry.
A Magic Assistant can help elevate the productivity and efficiency of your current business process. From standardizing to analyzing your business processes, a qualified virtual assistant can take on various tasks to free up time for your team.
Grow your business in a cost-effective way with Magic. In just 72 hours, we’ll source and screen the right virtual assistant based on your needs.
What Is a Business Process?
A business process is a series of tasks that a team should do. It provides a structured and repeatable workflow to get consistent results and, in the long run, reach a business goal.
The most common business processes can be categorized into three:
Operational
These concern the value chain, which is how a business provides its product or service, to generate revenue. Examples include:
- Taking and processing orders of customers
- Processing the payments
Supporting
These deal with back-office procedures that keep the business running smoothly but don’t directly provide value to customers. Examples include:
- HR management
- Accounting
Management
These involve monitoring, measuring, and controlling the tasks related to business productivity systems. Examples include:
- Internal communication
- Capacity management
The Importance of Processes in Organizations
Implementing an effective business process can provide various benefits for the growth of your organization. It boosts your team’s productivity and efficiency in getting things done in order to hit business goals.
Since there’s a consistent and repeatable structure for work, team members have a clear idea of what their own responsibilities are. With accountability, communication within the organization is enhanced and prevents disruptions in your day-to-day operations. This then allows you to reduce any costs that may be incurred from ill-defined work.
Moreover, business processes lead to a better customer experience since your team can provide exceptional outcomes—from sales and marketing to customer support—to keep your customers satisfied with your business.
Lastly, a business process provides a better understanding of the individual tasks within the workflow. This way, you can continuously monitor your team’s performance and find areas of improvement to further boost effectiveness.
Adding Magic to Your Business Processes
Most business owners tend to take an “if it ain’t broke, don’t fix it” approach to running things. However, it never hurts to continuously improve your business processes, which can give you more advantages over time.
Magic is a simple and cost-effective way to enhance a business process. Within 72 hours, you can get a Magic Assistant who can help you standardize, analyze or automate various business processes.
1. Process Standardization and Documentation
Simply enforcing a standardized procedure in your organization can work wonders for your business process. This can be done through process mapping that provides a visual representation of how work flows within your team to produce a certain outcome.
A process map informs each team member of how to carry out a business process. It codifies procedures that can easily be repeated, even by new employees. Workflow applications can make documentation digital so tracking and managing business processes can be easier and more accessible.
A Magic Assistant can help document your business processes using your preferred workflow apps. They can also act as the project manager, monitoring your team and keeping them in line with your standardized processes and allotted resources for each project.
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2. Business Process Analysis
Business process analysis examines each part of a process to identify what’s working, what needs to be improved, and how the advancements should be best made. There are four techniques you can use to do so:
- Gap Analysis: This looks into the business process to find what information or elements you’re missing.
- Value-added Analysis: This checks if each task or activity in a business process contributes value to your organization.
- Root Cause Analysis: This searches for the core reasons why something went wrong with a business process.
- Experience Examination: This obtains input from each of your team members regarding your business processes.
It can be time-consuming but a Magic Assistant is a low-cost and easy alternative for filling this role. They can research, gather data, and prepare reports as part of your business process analysis. They can also assume the responsibilities for quality management to ensure that your team is performing well and improving their processes.
3. Business Automation
Business automation is the use of different apps and software to automate complex or repetitive business processes. This decreases errors and loss of data, boosts the speed of processing, and ultimately removes bottlenecks in the process.
Depending on the role, a Magic Virtual Assistant has the skill and expertise to use different types of tools for automation and more:
General Virtual Assistant
- Project management software – monitoring key aspects of a project and sending task reminders and notifications
- Online office suites – data entry, sending emails, drive file sharing
- Calendar management tools – sending and receiving calendar invites, event reminders and notifications
Sales Assistant
- Customer relationship management (CRM) platforms such as Sales Navigator and ZoomInfo – data synchronization, call scheduling, assignment of qualified leads
- E-commerce platforms like Shopify – data collection, tagging customers, upselling, pausing ad campaigns when inventory is low
Customer Support Assistant
- Dialers – sorting call lists, dialing numbers, automating announcements
- CRM platforms – extracting data to dial numbers, sending email follow-ups, analyzing customer data
- Chatbots – responding to routine questions, routing tickets to agents, replying to email inquiries
Magic also offers Integration tools that you already use for your daily operations to make task delegation easier and faster.
4. Business Process Outsourcing
Business process outsourcing (BPO) is the business practice of contracting a third-party service provider to carry out a business function or a set of tasks. Usually, business owners outsource tasks to reduce costs of operation and allow their teams to focus on what matters most.
BPO can speed up your business processes without the risk of errors so you can do more for your business. It is a great alternative to hiring full-time employees, especially for fluctuating workloads and hard-to-fill roles.
Magic offers virtual assistant services that go beyond administrative work. In just 72 hours, well source, screen, and qualify a virtual assistant based on your specific needs so you don’t have to! Here’s what Magic Virtual Assistants can do for you:
- General Virtual Assistant
- Sales Assistant
- Bookkeeping Assistant
- Customer Support Assistant
Reap the benefits of business process outsourcing with Magic. It will save you time and money in the long run since your team can focus on core business functions for greater efficiency. Book a call now and we’ll match you with a Magic Assistant that’s right for your business.
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