As a customer for years, I have used Magic on and off, but mostly on, for a wide variety of tasks. My use case is primarily calendar mgmt, scheduling, minor clerical work, digital service management (e.g. making websites, managing service subscriptions, etc.), and some document/presentation production and editing. I have found that responsiveness of my asst to be consistent and within 24 hours. I have never had an information leak or security breach. The cost for the value i get is really marginal, as far as I am concerned. I would, and frequently do, recommend Magic to my friends and colleagues with similiar needs.