Build the customer support team your business needs. Running in days.
Your support queue is growing faster than your team can keep up. Magic builds a dedicated CS team around your business so your customers get fast, accurate help across every channel and your team gets back to building.
- Teams start at 3 assistants
- Built in 5 days
- 25% the cost of hiring locally
★5｜Trusted by 10,000+ SMB owners
Give your customers the support they deserve.
Without a Magic CS Team
- Response times measured in hours, not minutes.
- Your senior team is triaging tickets instead of improving the product.
- Weekend and overnight coverage means someone on your team is always on call.
- Hiring takes months. Training takes longer. Turnover starts the cycle over.
With a Magic CS Team
- Tickets, chats, and calls handled in minutes across every channel.
- Your product and ops team gets back to building while Magic handles the front line.
- 24/7 coverage across time zones with bilingual assistants when you need them.
- A full team running in 5 days. Managed, trained, and coached by Magic.
Everything your customers need. Handled by your team.
Ticket, chat, and phone support
Your Magic CS team handles inbound volume across email, chat, and phone. They learn your product, your tone, and your escalation paths.
24/7 coverage
Overnight and weekend coverage across time zones. Your customers never wait because of a time zone gap or a holiday.
Order and returns management
Order status, shipping updates, returns, exchanges, refund processing. Your customers get answers fast. Your ops team stays focused.
Escalation and QA
Your team handles Tier 1. They escalate Tier 2 to the right person with full context. Your Success Coach monitors quality weekly.
A real team.
Built for your business.
Every team is custom. Here are two configurations online businesses run today.
Tickets, chat, phone
Bilingual, tickets
After-hours coverage
Every team is backed by a dedicated Success Coach, managed infrastructure, and auto-replacement. You get the output. Magic handles the rest.
Why online businesses choose Magic.
Magic combines practical innovations with proven expertise — so you’re guaranteed top-tier assistance, for top-tier results.
Your team is running in 5 days.
Most teams take months to hire. Magic does it in days. You meet the top matches. We handle the rest.
A team of 3 for the cost of 1 local hire.
25% the cost. Tickets cleared. CSAT up. Senior team back to building. Pays for itself fast.
Scale up for peak season. Scale down after.
No long-term contracts. Add assistants for Black Friday. Remove them in January. Your team flexes with your business.
We run everything behind the team.
Sourcing, training, HR, payroll, replacement. Magic handles the infrastructure. You get the output.
No off-the-shelf teams. Ever.
Custom recruitment and matching. Custom training on your product. Custom schedules for your coverage needs. Built around your helpdesk and workflows.
A dedicated coach for every team.
Your Success Coach runs training, quality monitoring, and growth planning. The person accountable for your team performing.
Built for companies like yours.
If your customers reach you online, Magic can build the team to support them. No matter your industry or volume.
Handles order status updates, processes returns and exchanges, covers live chat, resolves shipping issues, runs CSAT follow-up, handles peak season overflow...
Schedules appointments, runs patient intake calls, verifies insurance, handles prescription follow-up, responds to reviews, manages subscription renewals...
Triages Tier 1 tickets, intakes bug reports, supports product onboarding, handles billing inquiries, runs churn prevention outreach, updates knowledge base articles...
Runs cancellation save calls, handles billing inquiries, processes subscription pauses, sends renewal reminders, resolves payment issues, drives win-back outreach...
Handles buyer and seller disputes, resolves listing issues, answers payout inquiries, supports account verification, triages fraud escalations, reviews trust and safety cases...
Processes booking changes, confirms reservations, handles cancellations, updates itineraries, responds to reviews, supports loyalty program members...
Growing companies love Magic Teams.
It's really nice when you want to just download 10 things off your to-do list at once, to just hand them over and know they're getting done.
As an executive leading a global team, my EA is helping me rapidly expand our operations, manage communications and projects across time zones, and has been supportive in countless ways.
Abigail is dedicated and committed to helping our team succeed. I have truly enjoyed having her help on many different projects.
Having access to a team that's scalable to the required workload allows me to focus on building my business. Simply offloading tasks is a massive time saver.
Great start with Tracy, very responsive and takes the initiative. She is already proving very useful to our business.
Magic gives you leverage as an on-demand superpower. It amplifies what you can get done as a startup or small business, and gives you cost-effective access to top-quality support.
Altheah is a great addition to my team. She’s an excellent communicator, well-organized, and open to feedback and guidance.
Jess has been a critical help in this growth phase of my company. She's professional, friendly, and learned how my company works. My customers compliment us on her service all the time.
Joey has been available as expected and a quick learner. He has exceeded expectations on all fronts. Looking forward to continuing our relationship for a long time.
Getting a CS team doesn't get easier than this.
Magic interviews, tests, trains, and builds the customer support team for your business.
1. Discovery
Book a call. We learn your volume, tools, and where the support gaps are. We map the team to fit within 24 hours.
2. Matching
We match you with vetted CSRs fast. Pick the people who fit your product, tone, and workflow. Scale as volume grows.
How quickly can my CS team be up and running?
Five days end-to-end. Day one is the discovery call. Within five business days we build a custom hiring funnel, you meet your top matches, you pick, and your CS team starts working. No three-month hiring cycle. No dead time while tickets pile up.
Which helpdesks and CRMs do you support?
Whatever you already use. Zendesk, Intercom, Gorgias, Freshdesk, HubSpot Service Hub, Salesforce, Kustomer, Help Scout, Re:amaze. Your team is trained on your stack during onboarding. No migrations. No new software.
Can you cover 24/7 and peak volume?
Yes. Teams can be built across time zones for overnight and weekend coverage. Scale up for Black Friday, subscription launches, product drops. Scale down after. No long-term contracts.
How do you handle quality and escalations?
Your team handles Tier 1 tickets. Tier 2 gets escalated to the right person on your team with full context. A dedicated Success Coach monitors CSAT, response times, and ticket quality weekly, and coaches the team on your specific workflows.
Where are your CS assistants based?
We source top talent from the Philippines and Latin America, regions recognized as two of the world’s top emerging talent markets. Every assistant is vetted, trained, and pre-approved before you ever meet them. Bilingual English and Spanish support is available.
How is this different from hiring CS reps in-house?
Magic handles sourcing, interviewing, training, payroll, HR, and replacement. You get the output without the overhead. Teams start in days, not months. 25% the cost of hiring locally. No recruiting fees, no payroll taxes, no turnover costs when someone leaves.
What if a CSR doesn't work out?
We replace them. Every team includes auto-replacement as part of the service. You’re never stuck managing turnover, running severance, or paying twice to hire the same role. Your CS operation keeps running.
Do I manage the team directly?
You set direction and priorities. Magic manages people. Every team gets a dedicated Success Coach who runs training, quality monitoring, and growth planning. You tell us what good looks like. Your coach makes sure it happens.
Take your business to new heights
It takes 30 seconds to sign up and book a call to get started.