Magic Teams

Your biggest bottleneck now has a team.

Your best people are buried in coordination, admin, and front-line work that doesn’t need them. Magic builds a custom team around your business so they can get back to the job you actually hired them for.

  • Teams start at 3 assistants
  • Built in 5 days
  • 25% the cost of hiring locally
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See how it works

★5|Trusted by 10,000+ SMB owners

Book a free 30-minute call
Our experts will learn your needs and match you with the perfect assistant you can trust with confidence.

Get back to the work that actually grows your business.

Without a Magic Team

  • Your $200K leaders spend 10-15 hours a week on $40K work.
  • Hiring takes months. Training takes longer. Turnover resets the clock.
  • Projects stall because nobody owns the coordination between teams.
  • Your front line is understaffed and your customers feel it.

With a Magic Team

  • Leadership gets an operating layer. They lead instead of coordinate.
  • A full team running in 5 days. Custom matched to your roles, tools, and culture.
  • Someone owns the handoffs, the follow-ups, and the work between teams.
  • 24/7 coverage available. Your customers get fast, accurate help across every channel.
10 years
Building teams
1,500
Clients served
< 5 days
Time to build

Everything that's slowing you down. Handled by your team.

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Executive and admin support

Calendar, travel, inbox, vendor coordination, board prep. Your Magic EAs own the work that keeps leadership running.

Customer support

Tickets, chat, and phone across every channel. Bilingual teams. 24/7 coverage. Your customers get answers fast.

Cross-functional coordination

Project tracking, update management, internal comms, handoff ownership. The connective tissue your org chart is missing.

Sales support

CRM updates, follow-up emails, pipeline admin, scheduling, research. Your reps sell at 70% of their time instead of 40%.

Magic Teams save time & money
400+
Teams built
25%
The cost of local hires
5 days
To a running team

A real team.
Built for your business.

Every team is custom. Here are three configurations our clients run today.

4 assistants

Executive Support Team

Dedicated assistants mapped to your leadership team so they can stop doing admin and start running the business.

Picture of EA for CEO
EA for CEO

Calendar, travel, inbox, vendors

Picture of EA for COO
EA for COO

Ops coordination, reporting

Picture of EA for VP Sales
EA for VP Sales

Pipeline admin, scheduling

Picture of Ops Admin
Ops Admin

Cross-functional support

5 assistants

24/7 Customer Support

Always-on coverage across time zones. Your customers never wait. Your team never burns out. Customers always win.

Picture of 2x CSR (US hours)
2x CSR (US hours)

Tickets, chat, phone

Picture of CSR (EU overlap)
CSR (EU overlap)

Bilingual, tickets

Picture of 2x CSR (overnight)
2x CSR (overnight)

After-hours coverage

4 assistants

Mixed Team

Start broad, then specialize. The most common starting point for companies solving multiple problems at once.

Picture of Generalist
Generalist

Admin, research, coordination

Picture of 2x Customer Support
2x Customer Support

Ops coordination, reporting

Picture of Finance Ops
Finance Ops

Pipeline admin, scheduling

Every team is backed by a dedicated Success Coach, managed infrastructure, and auto-replacement. You get the output. Magic handles the rest.

what you get

Why growing teams choose Magic.

Magic combines practical innovations with proven expertise — so you’re guaranteed top-tier assistance, for top-tier results.

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Your team is running in 5 days.

Most teams take months to hire. Magic does it in days. You meet the top matches. We handle the rest.

A team of 3 for the cost of 1 local hire.

25% the cost. Senior people get their hours back. Front-line catches up. Pays for itself fast.

Scale up, scale down, change roles anytime.

No long-term contracts. Add assistants when volume spikes. Specialize roles as your business evolves.

We run everything behind the team.

Sourcing, training, HR, payroll, replacement. Magic handles the infrastructure. You get the output.

No off-the-shelf teams. Ever.

Custom recruitment and matching. Custom training. Custom schedules. Built around your roles, tools, and workflows.

A dedicated coach for every team.

Your Success Coach runs training, quality monitoring, and growth planning. The person accountable for your team performing.

Unmatched experience
2M+
Tasks completed per year
750K+
Assistants interviewed
11yrs
In this business
diversity

Built for companies like yours.

No matter your industry or team size, Magic VAs are trained to support how you work and scale with your needs.

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SaaS and Tech

Handles Tier 1 support triage, manages CRM pipeline admin, onboards new accounts, runs churn prevention outreach, sorts product feedback, preps board decks...

E-commerce and DTC

Handles order status updates, processes returns and exchanges, covers live chat, resolves shipping issues, runs CSAT follow-up, keeps listings and catalog updated...

Services Companies

Schedules client intake, follows up on invoicing and AR, sends project status updates, coordinates vendors, preps meeting notes, keeps CRM data clean...

Recruiting and Search

Supports candidate sourcing, schedules interviews, triages resume screening, updates pipeline CRM, runs reference checks, handles placement follow-up...

Agencies

Delivers client reporting, coordinates timelines, preps meeting notes, tracks invoices and AR, manages creative assets, runs new business research...

Health and Wellness

Schedules appointments, handles patient intake calls, verifies insurance, runs follow-up outreach, responds to reviews, manages subscription renewals...

Testimonials

Growing companies love Magic Teams.

It's really nice when you want to just download 10 things off your to-do list at once, to just hand them over and know they're getting done.

Michael Seibel
Co-founder at Twitch|Former CEO at Y Combinator
Allen

As an executive leading a global team, my EA is helping me rapidly expand our operations, manage communications and projects across time zones, and has been supportive in countless ways.

Chris J.

Abigail is dedicated and committed to helping our team succeed. I have truly enjoyed having her help on many different projects.

Tom K.

Having access to a team that's scalable to the required workload allows me to focus on building my business. Simply offloading tasks is a massive time saver.

Glen T.

Great start with Tracy, very responsive and takes the initiative. She is already proving very useful to our business.

Jed W.

Magic gives you leverage as an on-demand superpower. It amplifies what you can get done as a startup or small business, and gives you cost-effective access to top-quality support.

Justin R.

Altheah is a great addition to my team. She’s an excellent communicator, well-organized, and open to feedback and guidance.

Gregory T.

Jess has been a critical help in this growth phase of my company. She's professional, friendly, and learned how my company works. My customers compliment us on her service all the time.

Kevin K.

Joey has been available as expected and a quick learner. He has exceeded expectations on all fronts. Looking forward to continuing our relationship for a long time.

See all reviews
How it works

Getting a team doesn't get easier than this.

Magic interviews, tests, trains, and builds the team for you.

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1. Discovery

Book a discovery call. We learn where you're stuck and map the team to fit within 24 hours.

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2. Matching

We match you with vetted assistants fast. Need more roles later? We scale with you.

3. Onboarding

Your team starts working immediately. Track progress with a dedicated Success Coach.

As seen in
Wired
TechCrunch
Fortune
The New York Times
Resources

Frequently asked questions

Ask us over a call
How do you train my team to be up and running?

Five days end-to-end. Day one is the discovery call. Within five business days we build a custom hiring funnel, you meet your top matches, you pick, and your team starts working. No three-month hiring cycle. No dead time.

What kinds of teams do you build?

Every team is custom. Common configurations include executive support teams, 24/7 customer support, sales support layers, and mixed generalist teams. Team size starts at 2 assistants and scales from there. We build around your roles, your tools, and your workflows.

How is this different from hiring my own team?

Magic handles sourcing, interviewing, training, payroll, HR, and replacement. You get the output without the overhead. Teams start in days, not months. 25% the cost of hiring locally. No recruiting fees, no payroll taxes, no turnover costs when someone leaves.

Where are your assistants based?

We source top talent from the Philippines and Latin America, regions recognized as two of the world’s top emerging talent markets. Every assistant is vetted, trained, and pre-approved before you ever meet them. Bilingual English and Spanish support is available.

Do I manage the team directly?

You manage outputs. Magic manages people. Every team gets a dedicated Success Coach who runs training, quality monitoring, and growth planning. You tell us what you need done. Your coach makes sure it happens.

What if an assistant doesn't work out?

We replace them. Every team includes auto-replacement as part of the service. You’re never stuck managing turnover, running severance, or paying twice to hire the same role. Your team keeps running.

Can I scale the team up and down?

Yes. No long-term contracts. Add assistants when volume spikes. Scale down after peak season. Change roles as your business evolves. Your team flexes with your business.

What tools does my team work in?

Whatever you already use. Zendesk, Intercom, Gorgias, HubSpot, Salesforce, Slack, Notion, Google Workspace, your CRM of choice. Your team is trained on your stack during onboarding. No migrations. No new software for you to adopt.

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