At Magic, we recognize that people get sick, need time off, or may have things come up. We understand that you won’t always be able to attend work. At the same time, attendance and punctuality is very important to our business.
Calling Out And Tardiness
- If you are not going to make it to your shift, let the client know at least one hour in advance (the sooner it’s communicated, the better).
- Two instances of negative feedback due to tardiness, will result in the removal from our roster.
- If you’ve let your client know and you don’t hear back for more than 60 minutes, reach out to the Support Team at [email protected].
Requesting Time off
- If you need extended time off, inform your client and the Support Team.
- Sometimes clients choose to get a replacement during extended time off
- If your client needs a replacement during your approved time off, you will still be eligible to be rematched.