No, Magic is not AI. Each request is handled by a trained personal assistant.
We have in-house software to help our assistants efficiently complete tasks, store and remember your preferences, and make sure no task is dropped or promise goes unfulfilled.
On average, for a client's first request, Magic typically spends about one hour.
However, the time spent will completely depend on the request and how well Magic knows you. We get more efficient over time, as we get to know you better and learn your preferences.
You can text us anywhere in the world, and we will get to work.
Note that Magic does not have its own drivers or couriers. We use the same third-party vendors and services you use.
If something needs to be done physically, and no service exists in your area, then unfortunately in that circumstance there is nothing we can do. (For example, if you want Vietnamese food for dinner, and there are no Vietnamese restaurants within a 200-mile radius from you.)
Yes! Magic works for you anywhere in the world. Once you have access to Magic, you’ll have access to our international number.
Please be aware that all of our assistants speak English. Certain requests may be significantly harder to fulfill in countries where English is not the native language.
Yes, you can download our iOS app here
Yes. Magic considers all information related to your account as private and takes significant measures to protect it.
We have a multi-tiered approach to security, including IP restrictions, screen monitoring software, and the encryption of secure information. All employees handling client information sign non-disclosure agreements and are trained in data security.
Yes, you can! We give you a special, personalized email address to use after you sign up.
You will receive a text message from 83489 or +1 (408) 217-1721. If you do not receive a message, email us at firstname.lastname@example.org.
Anything you want. As long as it’s not illegal. Seriously.
Here are some real examples of requests people have put into Magic:
Think of Magic as your new personal assistant. Your assistant is willing to work on just about anything. It's up to you to decide what you want to delegate.
Sometimes, due to factors beyond our control, no services being available in your area, or human error on our end, we may not be able to get you what you want.
If this happens, we will apologize and immediately search for the best path forward. This often means hunting for the most relevant alternative as a replacement.
If at any point you want us to stop working on your request, just text "close request."
We will attempt to get a refund from the vendor that sold the item. Refund policies vary. Any funds that are returned to Magic will be passed onto you on the card you used for the original purchase.
Powering Magic is a team of highly-trained human assistants, operating 24/7, 365 days a year. Our assistants are creative, full-time employees who love working at Magic. The vast majority of our assistants are college graduates from top schools.
Our assistants have great jobs with a high potential for growth. We have a custom hiring and training program to ensure a high standard of quality and a fun office culture so the people working for you enjoy their work.
If you send us a request that requires a specialized set of knowledge (such as bookkeeping or graphic design), or anything involving regular full-time or part-time work, we will look to hire an employee or contractor for you.
Magic itself is a connector to services and professionals. Our assistants themselves will not do the actual bookkeeping, graphic design, etc.
This is for a number of reasons. The main reason is that finding a professional for you will produce a better result. Magic's assistants are trained to be generalists and to connect you with other professionals.
No, we do not support this feature at this time.
While we do not offer specific training for specialized software, our Magicians are more than happy to assist if you are able to provide instruction.
Magic pays for the cost of goods and services on your behalf, and we charge your credit card on file.
We accept most credit cards and payments via ACH. If you would like to make an ACH payment, simply tell Magic you prefer to pay by ACH. To pay with ACH, we still require an active credit card on file, which we will authorize until ACH payments are confirmed.
Sure! If you ever prefer to pay the vendor or service directly, please let us know. We will tell them to contact you and ask for payment, or have them invoice you directly.
What we cannot do is use your own credit card ourselves to make a payment. This is for your security. We do not have access to your full credit card information. That information is stored securely by Stripe, our payment processor.
This is why when we purchase things on your behalf, we pay for it using our own credit card. We then, using Stripe, charge your card the same amount plus a processing fee (2.4% + $0.30) to be reimbursed the cost.
No. There is no markup on the purchases you make through Magic. You are charged the exact cost of the items plus a credit card processing fee (2.4% + $0.30).
Magic will always confirm the total cost of goods and ETA provided by the vendor before moving forward with your request.
For a full usage history, email email@example.com
Add a card by visiting your profile page and adding a new credit card. Let Magic know by text that you would like to change your active credit card to the new card added.
Yes, please text Magic and let us know which cards to charge, and we will update your payment information.
We will provide you a receipt whenever you need one. Text in the receipts you would like, and we will email you a copy. You can also email us and ask at firstname.lastname@example.org
Please email your questions to email@example.com.