Memberstack is a no code tool and API that helps thousands of developers with user management and recurring payments. This simple method of adding log-ins, subscriptions, and other gated content garnered them early support, including funding through Y Combinator.
But as people took notice of Memberstack, the team began receiving more messages than they could keep up with. “We would regularly have a hundred [business] emails … every couple of days,” says Duncan Hamra, Memberstack co-founder and product designer. The seven-person team simply couldn’t keep up with it all, and so they decided to outsource help.
Getting help ASAP
Memberstack needed someone who could sort through inbound messages, summarize them, and do “triage” so that important ones reached the people they needed to reach—and they needed this ASAP.
“Important opportunities are slipping through the cracks because we get to the end of the day without checking email,” Duncan said in his initial exchange with Magic, “The team inbox is full, our work inboxes are full, and we’re about to get even busier.”
Magic recommended an assistant candidate, Rick, even before the discovery call was done. After a quick meeting between Duncan and Rick, the arrangement was formalized. After a quick onboarding, Rick got to work.
“Instantly I thought I was in good hands.”
An assistant you can trust
In order to get through all the messages their team was getting, Memberstack needed a dedicated assistant they could entrust their logins and accounts to. Rick performed admirably in this regard. One week after onboarding, Duncan says, he was “able to change up what [he] put on [his] calendar every week.”
Since working with Magic, the Memberstack team has noted significant improvements in email reply time and the number of insights they can gather and process from customer survey responses. “Our team is more organized overall,” Duncan says, “and everything Rick worked on got done more quickly and effectively.”
“Honestly, it feels like we have another co-founder, at this point.”
Versatile and resourceful
Outsourcing horror stories aren’t hard to find. Still, Duncan says his experience with Magic has been great. The assistants he’s encountered “[have been] super hard working. … Makes you want to work harder.”
Getting outsourced assistance is something that any startup with funding should look into, Duncan says.
“Anybody who has any kind of funding [would benefit from outsourced help]. I think it’s a no brainer… There is always so much to be done.”
Regarding his experience with Magic in particular, Duncan says his team has found it to be a valuable and versatile option for getting things done. Rick, in particular, has proven to be both reliable and resourceful: “We trust him with basically anything at this point. He’s helped us with all sorts of things! He recently helped us turn raw video into polished showcase videos.”
“Now that we know that it’s a possibility, every time a new problem comes up, [we ask] ‘Oh can we solve this with Magic?’”