© Magic, Inc.
© Magic, Inc.
Teams delegate menial work to Magic so they can focus on closing deals, writing code, and meeting deadlines.
Get a response in 5 minutes or less from a trained human assistant on SMS, iOS, Slack, or the web. Magic responds 24/7, 365 days a year.
Magic is a YCombinator and Sequoia backed company and we’ve been doing this for 3 years. We can handle whatever you throw at us. Here’s what our customers say about us.
Per user per month
Per min for time spent working
Use as much or as little Magic as you need, 24/7. Only pay for what you use. You will not be charged anything until you activate your account.
No. You can use Magic for anything that you can delegate. The above are only to provide examples that you might relate to.
Expertise work is anything that requires significant training, experience, or expertise in a field. This includes any kind of phone interaction such as sales or phone support, as well as any type of content creation such as email drip campaigns. It also includes live chat support. This does not include general SDR work, email customer support, data cleaning/imputing, or calendaring. You can ask your account manager about a particular task you would like us to work on and they will let you know if it is expertise or not.
First you will get on a call with an account manager who will understand your business on a deeper level and work with you to determine the right number of employees to give access to. They will create you an account and you will put a card on file. If you are a solopreneur you can start delegating right away. If you have employees to onboard Magic will create each of them a “child” account and give them access through their preferred channel. We support Slack, Email, and SMS. Once onboarded they can start delegating right away.
Magic’s billing breaks down into 2 types. Magic bills for the time our people spend on your tasks as well as for items that you purchase. The most common setup is for a single business card to cover all expenses. However, if you would prefer employees to pay for items they purchase, we can do that as well. Make sure to bring up your preferred billing setup during your onboarding call. For monthly minimum plans, the minimum is charged at the beginning of every month.
Switching plans, reducing employee count, and cancellations take effect on the next billing cycle (the first of the following month).
In order to maintain 24/7 coverage, we assign your company to a team of 16 people. That team works on overlapping shifts. So when you put in a new task you will get one of those 16 people working on it, depending on the day of week, time of day, and vacation schedule of the people on your team. If you have ongoing tasks we generally have the same person work on them throughout the task duration. This does not mean that you are charged $0.59/minute * 16 people. You are only charged for the minutes that any individual team member is working on your tasks.
No, we train them. Each “magician” goes through 8 weeks of general training before working on any tasks. You will, however, have to train them on your specific product/company/service. Because Magic remembers information on the team level, you only have to train us once and then if you need to scale you don’t have to retrain magic the way you would have to train a new employee. Additionally, if a team member leaves your account, you will not experience any gap in service.
No. You are working with full-time employees. Magic has an office space, we do cultural events, have our own HR, hardware, software, etc.
We have proprietary software that tracks your team member activity across the desktop, web, phone, and our internal systems. This activity is then processed into a detailed report and the time spent is calculated and reviewed. Upon receiving your bill every week, you have the opportunity to discuss the particulars with your account manager.
Good! Please email us and then you can ask as many questions as you want during your onboarding call.