- Businesses who want 24/7 support without worrying about staffing and fluctuating load.
- Startups who don't want to have a dedicated support team.
- Companies with seasonal support load who don't want to have to hire and fire at every fluctation or staff for peak load.
1. You integrate your Customer Support platform (Zendesk, gmail, etc.) with Magic.
2. Work with your account manager to create an instruction manual with canned responses for the 80% of tickets that are easy.
3. Give Magic access to your back-office software so can look up orders, process refunds, and update documentation.
4. Do a daily or weekly review with your account manager to give feedback on the 20% of tickets that are hard. We are humans, so we improve over time.
- You don't need to hire a full-time person. You can use Magic as much or as little as you want. Use 150 hours one week and 2 hours the next.
- You only need to train Magic once. You can scale with us quickly because we are already trained.
- We are an easy replacement for a recently lost team member. Or you can use us as interim work while you find a full-time person.
- We are 24/7 and have a 5 minute response time, so we can respond to your prospects in all time zones. Your prospects will think you have a superpower.
- There is no contract to start.
What you get
Dedicated Account Manager
Your account manager gets to know you, your needs, and your team. This gives you:
- better service
- faster service, less knowledge transfer
- more value per minute, less knowledge transfer
- ability to put in complicated requests over the phone
- proactive approach to identify and remove your headaches
- POC for any problems that arise
If your team is under high load from other clients, you will always be first in line.
Centralized account management
Give your entire team access to Magic through a single account. This gives you the ability to:
- integrate Magic with Slack for your entire team
- coordinate tasks across team members
- monitor account usage per team member
Custom billing options
We can customize our billing procedure to whatever you need for taxes, internal reporting, etc.
And all the magic
Plus everything that comes with a regular Magic account (24/7 access, team of 16, etc)